Technical Support Specialist - Motion

• Provide high-level technical support and product implementation leadership for:
• Hardware: AX8000, AX5000, EL7xxx-xxxx, EL25xx, KL25xx servo and stepper drives
• Software: TwinCAT NC PTP, NCI, CNC, Motion Designer TE5910 (TwinCAT 2 & 3), camming, flying saw, advanced motion pack, kinematics
• Drive Safety Products: AX5805, AX5801-0x00
• Serve as liaison with Beckhoff German HQ for escalated issues related to AX, AM, AL products, EL7xxx, marketing, and TwinCAT Motion (NC-PTP, NCI, Kinematics, CNC).
• Provide technical support via phone and on-site visits; communicate product functionality and quality issues clearly.
• Act as a national project resource for drive technology projects:
• Create customer code and configuration examples
• Create and deliver demos showcasing product features
• Offer technical guidance to support, application, and sales teams
• Diagnose and resolve customer motion control issues using troubleshooting tools and techniques.
• Deliver end-user training (one-on-one, small groups), create knowledge base articles, and maintain wiki content.
• Prioritize and manage incoming requests; escalate issues when appropriate.
• Document all support activities using ticket-tracking tools.
• Mentor and lead team members in resolving large-scale or complex issues.
• Continuously expand skillset and adapt to new challenges.

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Other duties as assigned., This position follows a hybrid model, requiring employees to be on-site at one of our regional sales offices or Headquarters in Savage, MN. This schedule supports collaboration while offering work-life balance.

Travel

This position requires varying travel ranging from 15-20% which may include day trips, overnight stays, and occasional extended travel depending on business needs. Travel may be local, regional, or national. All travel-related expenses will be reimbursed in accordance with company policy. Candidates must be able to meet the travel requirements of the role, and reasonable accommodations will be provided as needed in accordance with the Americans with Disabilities Act (ADA).

• Technically fluent engineer with at least 5 years’ experience in motion control systems
• Strong understanding of servo drive technologies, kinematics design, and multi-axis configurations
• Bachelor’s degree in Electrical or Mechanical Engineering or related technical field (or equivalent experience)
• Working knowledge of IEC 61131-3 programming languages
• Experience with Beckhoff products and industrial automation, is a plus.
• Knowledge of communication protocols (TCP/IP, MQTT, Modbus TCP)
• Enthusiasm and passion for automation technology
• Ability to manage multiple priorities and lead team-based problem-solving
• Basic knowledge of Windows OS functions (file systems, registry, processes, services)
• Familiarity with incident/call tracking systems
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills, The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:
• Ability to stand and sit for extended periods.
• Ability to lift and carry items weighing up to 50 pounds occasionally.
• Ability to bend, stoop, reach, and move as needed to perform job duties.
• Manual dexterity for operating tools and equipment.
• Adequate vision and hearing to perform essential tasks safely.

• At Beckhoff Automation USA, our privately held, family-owned culture empowers candid collaboration, the freedom to create innovative solutions, and strong relationships built around cutting-edge technology and shared purpose.
• Generous Paid Time Off + 12 Paid Holidays
• Employer paid High-Deductible Medical plan, Dental, and Vision for Employee + Family!
• 401(k) with up to 6% match
• Employer-Paid Insurance: Life, AD&D, Short-Term and Long-Term Disability
• Elective Benefits: Accident, Critical Illness, Indemnity, and Pet Insurance
• Professional Development Opportunities

At Beckhoff, automation is our calling. We empower engineers to differentiate and succeed as industry leaders – to harness new technologies, embrace open standards and solve the world’s most complex problems. Founded and led by engineers, we organically create advanced controls, communication, IoT, and motion technologies that become unique tools for your one-of-a-kind challenges in an age of digital transformation.

As a global partner with U.S. headquarters in Minneapolis, we remain committed to sustainability, inclusivity, and support for the people behind the automation. So, whether you’re powering the EV revolution, dazzling on Broadway, launching satellites, or developing fusion energy solutions - you can reach new heights for your business, industry, and humankind.