Technical Support Specialist - Automation

• Provide high-level technical support for TwinCAT software and related technologies
• Provide onsite and remote support to customer machine/control systems
• Troubleshoot and resolve customer software control issues using advanced tools and techniques
• Support a wide range of TwinCAT subcategories including:
• IEC 61131-3 (IL, FBD, LD, SFC, ST, CFC)
• C++, C#, JavaScript, HTML5
• OPC, EAP, Serial, TCP/UDP, FTP, ADS
• Eventlogger, Licensing, Software Protection, IPC Diagnostics, Simulation, Vision

• Prioritize incoming requests: *

• This includes but is not limited to escalating problems for other technicians, Product Managers, and Beckhoff Headquarters

• Communicate product functionality and quality issues clearly

• Record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution
• Participate in on-call support on rotation to triage and troubleshoot after hours service requests
• Provide customer and internal training
• Contribute to internal knowledge base and wiki
• Mentor and lead team members in resolving large-scale or complex issues
• Continuously expand skillset and adapt to new challenges

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Other duties as assigned., This position requires varying travel ranging from 15-20% which may include day trips, overnight stays, and occasional extended travel depending on business needs. Travel may be local, regional, or national. All travel-related expenses will be reimbursed in accordance with company policy. Candidates must be able to meet the travel requirements of the role, and reasonable accommodations will be provided as needed in accordance with the Americans with Disabilities Act (ADA).

• Technically fluent engineer with at least 5 years’ experience in automation or software support
• Strong understanding of automation technologies and software development
• Experience with object-oriented programming (C#, C++, JavaScript, etc.)
• Familiarity with web technologies (CSS, HTML5) and Windows and Linux OS
• Knowledge of communication protocols (TCP/IP, MQTT, etc.)
• Ability to manage multiple priorities and lead team-based problem-solving
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills
• Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent experience), The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:
• Ability to stand and sit for extended periods.
• Ability to use a computer screen for extended periods.
• Ability to lift and carry items weighing up to 50 pounds occasionally.
• Ability to bend, stoop, reach, and move as needed to perform job duties.
• Manual dexterity for operating tools and equipment.
• Adequate vision and hearing to perform essential tasks safely.

• At Beckhoff Automation USA, our privately held, family-owned culture empowers candid collaboration, the freedom to create innovative solutions, and strong relationships built around cutting-edge technology and shared purpose.
• Generous Paid Time Off + 12 Paid Holidays
• 401(k) with up to 6% match
• Employer-Paid Insurance: Life, AD&D, Short-Term and Long-Term Disability
• Elective Benefits: Accident, Critical Illness, Indemnity, and Pet Insurance
• Professional Development Opportunities

At Beckhoff, automation is our calling. We empower engineers to differentiate and succeed as industry leaders – to harness new technologies, embrace open standards and solve the world’s most complex problems. Founded and led by engineers, we organically create advanced controls, communication, IoT, and motion technologies that become unique tools for your one-of-a-kind challenges in an age of digital transformation.

As a global partner with U.S. headquarters in Minneapolis, we remain committed to sustainability, inclusivity, and support for the people behind the automation. So, whether you’re powering the EV revolution, dazzling on Broadway, launching satellites, or developing fusion energy solutions - you can reach new heights for your business, industry, and humankind.