Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

3 years minimum

Compensation

$72,800.0 - $83,200.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows System Center Configuration Manager Unified Endpoint Management

Job description

• Serve as DDC’s onsite point of contact for communication, changes and issue resolution; the SOW requires this person to stay on site for the full deployment.
• Lead and schedule the technicians daily, Monday-Friday, 8:30 AM-5:30 PM.
• Supervise imaging in the DDC staging area using the DDC image and SCCM, and confirm validation for every device.
• Maintain the imaging log by serial number and asset tag (supports D2).
• Direct desk-side installs per DDC instructions and oversee per-user verification of login, profile, image and Windows 11 currency (supports D3).
• Triage and resolve deployment exceptions; escalate to DDC T&I when needed.
• Oversee legacy equipment removal, chain-of-custody documentation and the itemized relinquishment report (supports D4).
• Report daily progress to the Project Manager II and DDC.

Requirements

• 3+ years of desktop support or deployment experience, including team lead experience.
• Hands-on experience with SCCM/MECM imaging, Windows 11 and Dell hardware.
• Experience with asset tracking and chain-of-custody processes.
• CompTIA A+ and/or Microsoft Endpoint/Desktop certification preferred.

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