Intune Helpdesk Admin (Maryland)

Computer setup * unbox, connect to network, add hardware * Setup monitors, docking station, etc (for new users)

Walk-through users on OneDrive setup * Login, setup folder synchronization (current systems) * Assist with copying any local files or H: drive

Assist with setting up SplashTop (if we go that way)

Update PC inventory * Adding serial numbers and other info * Documenting TeamViewer IDs

Assisting users with Remote applications (Forms, Asset Management) * Setting up links * Getting users to login with Hargrove credentials * Setup printers * Install / Setup Citrix (admin account needed?)

Run reset process for Intuning machines * Schedule time with users (we can help with this) * Provide temporary replacement laptop, if necessary

Shipping assistance * boxing up laptops to send to remote users needing Intune devices (10 - 12 users) * Coordinate with shipping/receiving

Organize retired machines * update inventory * setup space for storage * Remove from AD * Cleanup TeamViewer (probably not temp)

Create instructions for user processes repeatable by users

Will be assisting in renovation of IT department (we’re getting new carpet/new network drops and will need some equipment moved around - we’ll all be doing this)

Potential outside the Intune project

Assist with implementing print solution (Papercut)

FreshService assistance as needed

3-5 years within help desk/desktop support

Troubleshooting experience

Active Directory Intune Experience