IT Support & Systems Specialist

· Technical Support: Serve as the primary contact for day-to-day IT issues, troubleshooting hardware, software, email, printers, conference room equipment, displays, and other workplace technology.

· User Accounts & Access: Set up and maintain computers, user accounts, email, Microsoft 365 services (including email, shared mailboxes, and Teams), and system permissions.

· Equipment & Inventory: Manage the purchasing, setup, maintenance, and replacement of computers and other IT equipment. Maintain accurate inventory records and IT storage areas.

· Vendor Coordination: Work directly with external technology providers to troubleshoot and resolve issues involving networks, internet connectivity, servers, software, and other supported systems. Track issues through resolution and communicate updates as needed.

· Company Technology Systems: Help maintain and troubleshoot shared technology, including security cameras, door access systems, paging systems, and other equipment used throughout the facilities.

· Communication & Documentation: Keep employees informed of technology outages, changes, and recurring issues. Create and maintain clear instructions, troubleshooting guides, and documentation of IT systems and processes.

· Security & Responsible Technology Use: Follow IT security practices, recognize potential cybersecurity risks, and help employees use company technology and AI tools safely and appropriately.

· Projects & Process Improvement: Collaborate with the BI & IT Manager to test, implement, troubleshoot, and support internal applications, automation, and technology improvements. Assist with routine support of these solutions as needed.

· Continuous Improvement: Identify opportunities to improve the reliability, organization, and efficiency of IT operations, and take initiative in learning new technologies.

Core Competencies

· Problem-Solving: Approaches technical challenges with curiosity, resourcefulness, and a willingness to investigate and learn.

· Accountability & Follow-Through: Takes ownership of assigned responsibilities, follows issues through resolution, and reliably completes tasks.

· Organization: Maintains orderly equipment, accurate records, clear documentation, and a system for managing ongoing responsibilities.

· Communication: Explains technical information clearly and patiently to employees with different levels of experience. Proactively communicates progress, issues, and updates.

· Independence & Collaboration: Works confidently with minimal supervision while recognizing when to involve others or request additional support.

Adaptability: Is eager to learn, open to new ideas, and comfortable adjusting to changing technology and business needs.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment This position operates primarily in an office setting, with regular work in production areas to set up, maintain, and troubleshoot technology. The role includes prolonged computer use and occasional exposure to a manufacturing environment. Appropriate personal protective equipment (PPE), including safety glasses and closed-toed footwear, may be required. Noise levels are generally moderate.

Physical Demands The physical demands described here are representative of those that must be met by an IT Support & Systems Specialist to successfully perform the essential functions of this job.

While performing the duties of this job, the IT Support & Systems Specialist is regularly required to talk and listen. This position requires sitting, standing, walking, bending, kneeling, stooping, and crouching. The associate must occasionally lift and move items up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work This is a full-time position. Days and typical hours of work are Monday through Friday, 7:00am to 3:00pm. Occasional after-hours support may be required for planned maintenance, system outages, or urgent incidents.

Travel Occasional travel between the Ashtabula and Jefferson, Ohio plants may be required. Mileage is reimbursed.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice., The IT Support & Systems Specialist is responsible for keeping Lake City Plating’s day-to-day technology running smoothly. This position provides hands-on technical support to employees, manages IT equipment and user accounts, and coordinates with outside technology providers to resolve issues and maintain reliable systems.

The role also supports technology projects, process improvements, and the adoption of new tools, including AI and automation. The ideal candidate is a resourceful problem-solver who enjoys learning, takes ownership of their work, and is comfortable supporting employees with varying levels of technical experience.

· Experience providing technical support in a business or professional environment.

· Working knowledge of Windows computers, Microsoft 365 applications, and common workplace hardware and software.

· Ability to independently troubleshoot technical issues, identify possible solutions, and determine when escalation is necessary.

· Basic understanding of computer networking, user access, and cybersecurity best practices.

· Strong communication, organizational, and time-management skills.

· Ability to manage multiple requests and priorities while following through on commitments.

· Willingness to learn new systems, tools, and technologies, including AI and automation.

Preferred Education & Experience

· Associate or bachelor’s degree, technical certification, or equivalent practical experience in IT or a related field.

· Two or more years of experience in IT support, help desk, desktop support, or a related technical role.

· Experience providing technical support in a manufacturing or multi-location business.

· Familiarity with Microsoft 365 administration, including Teams, SharePoint, and user management.

· Experience working with outside IT service providers.

· Exposure to business applications, workflow automation, or process improvement tools.

· Familiarity with AI productivity tools, such as Microsoft Copilot, and their responsible use in a business environment.

· Experience supporting security cameras, access control systems, or other facility technology.

Lake City Plating is proud to be an equal opportunity employer. We are dedicated to attracting and retaining a diverse team of talented individuals who are passionate about their work. Our goal is to foster an inclusive, equitable, and welcoming environment where everyone can thrive and contribute their best. Together, we aim to provide exceptional service to our customers.