Digital Experience & Endpoint Systems Engineer

This Digital Experience & Endpoint Systems Engineer role combines advanced endpoint troubleshooting with hands-on systems administration and engineering responsibilities. The ideal candidate has a strong background in Windows and macOS environments, endpoint management, Microsoft infrastructure, and digital employee experience monitoring. The position requires hands-on experience with Nexthink and/or ControlUp, along with experience performing systems administration or engineering tasks beyond traditional desktop support. The Digital Experience & Endpoint Systems Engineer will be responsible for investigating complex technical issues, identifying root causes, improving endpoint performance, and implementing long-term solutions across the organization’s technology environment., * Provide advanced Level 3 technical troubleshooting across Windows and macOS environments.

• Investigate complex hardware, software, operating system, and connectivity issues.
• Perform root-cause analysis and implement long-term solutions to recurring problems.
• Utilize Nexthink and/or ControlUp to monitor endpoint health, investigate performance issues, and improve user experience.
• Administer and manage endpoint environments using Microsoft Intune, SCCM/MECM, Jamf, or similar technologies.
• Support Microsoft 365, Azure, Entra ID, Active Directory, and related infrastructure.
• Configure and maintain device policies, application deployments, patching, and provisioning processes.
• Perform systems administration and engineering tasks, including configuration management, troubleshooting, and infrastructure improvements.
• Assist with endpoint security, compliance, device management, and lifecycle administration.
• Develop and maintain PowerShell scripts or automation to improve operational efficiency.
• Collaborate with Infrastructure, Security, and Service Desk teams to resolve escalated issues.
• Identify recurring technical issues and recommend proactive improvements to system reliability and performance.

• 7+ years of IT support, endpoint engineering, or systems administration experience.
• Strong hands-on troubleshooting experience across Windows and macOS environments.
• Hands-on experience with Nexthink and/or ControlUp is required.
• Previous systems administration or systems engineering experience, including junior-level responsibilities.
• Strong experience with endpoint management tools such as Intune, SCCM/MECM, or Jamf.
• Experience with Microsoft 365, Azure, Entra ID, and Active Directory.
• Strong understanding of endpoint deployment, patch management, provisioning, and configuration.
• Experience performing advanced root-cause analysis across hardware, software, and backend systems.
• Working knowledge of PowerShell scripting and automation.
• Understanding of networking fundamentals, including DNS, DHCP, and VPN.
• Ability to troubleshoot independently and collaborate with cross-functional Technical teams.
• Strong communication, documentation, and problem-solving skills.

Preferred Experience/Skills for the Digital Experience & Endpoint Systems Engineer:

• Previous experience as a Systems Administrator, Systems Engineer, Endpoint Engineer, or EUC Engineer.
• Experience with Windows 365, Azure Virtual Desktop, or cloud-based desktop environments.
• Familiarity with endpoint security tools, device compliance, and vulnerability remediation.
• Experience with Microsoft Autopilot, Apple Business Manager, or NinjaOne.
• Experience supporting large enterprise environments with high ticket volumes.
• Experience developing scripts to automate endpoint management and troubleshooting.
• Experience identifying performance trends and improving overall device fleet health.

Education Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred, or equivalent professional experience.

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).