Digital Experience Engineer - 407209

The Digital Experience Engineer will provide advanced technical support and endpoint management to ensure a reliable, secure, and user-friendly environment. This role involves troubleshooting complex issues, managing device configurations, and collaborating with IT teams to implement scalable solutions. The position requires strong problem-solving skills and a customer-focused approach to support national staff users effectively., * Serve as the first line of response for technical end-user support for all national staff users.

• Investigate and resolve complex endpoint issues escalated by the Service Desk, providing immediate break-fix remedies and addressing root causes.
• Manage and troubleshoot on-premise and remote end-user requests in an Active Directory and hybrid Exchange/Office 365 environment.
• Create positive customer support experiences by communicating progress and resolving or escalating issues professionally and timely.
• Support device configuration, enrollment, compliance, patching, and application deployments through endpoint management platforms.
• Write or improve PowerShell scripts and other automation for endpoint administration and remediation.
• Travel as required to provide technical support to outside offices and at meetings and conferences.

• Advanced knowledge of supporting and troubleshooting Windows 11 and macOS in an enterprise environment.
• Experience with endpoint or device-management technologies such as Microsoft Intune, Jamf, NinjaOne, SCCM/MECM, or similar platforms.
• Working knowledge of Microsoft Entra ID, Active Directory, Microsoft 365, and modern identity concepts.
• Experience troubleshooting hardware, operating systems, applications, authentication, and endpoint connectivity issues.
• Familiarity with PowerShell or another scripting/automation language.
• Understanding of endpoint security concepts including patching, encryption, EDR, device compliance, and vulnerability remediation.
• Strong troubleshooting and root-cause analysis skills with the ability to recognize patterns across recurring technical issues.
• Ability to document technical processes clearly and collaborate effectively with Service Desk, Engineering, Security, and other IT teams.

Preferred Experience/Skills For The Digital Experience Engineer

• 5 to 7 years of experience in a large enterprise or corporate environment.
• Experience packaging and deploying enterprise applications.
• Experience developing PowerShell automation or endpoint remediation scripts.
• Familiarity with ITIL or IT service-management practices.
• Experience with ITSM, MDM, and RMM platforms such as ServiceNow, Zendesk, NinjaOne, Intune, or comparable technologies.

Education Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Equivalent work experience will be considered.

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).