Network Engineer

• Remotely support and identify issues affecting customer systems and services, then perform top-tier diagnosis with a view to resolution or further escalation.
• Provide an escalation route within SOC for Tier 1, Tier 2 and Tier 3 support functions
• Resolution of full range of technical support issues.
• Provide proactive monitoring and management of services to all customers.
• Ensure that all company processes, procedures, and standards are adhered to at all times.
• Provide ownership of operational processes and escalate issues to internal support teams (such as Technical Services and PMO) as and when required.

• A minimum of five years providing network/security solutions in a technical support role to a high technical level
• Experience with the advanced functionality of networking equipment, i.e. Routers, Switches, Firewalls, wide area communications, cloud compute and security, SDN’s
• Experience of the following vendor products; Fortinet, Juniper, Cisco, Palo Alto, Aruba
• Expert knowledge of connectivity technologies (LAN/WAN/Wireless/SD-WAN)
• Advanced Experience in configuring and troubleshooting networking protocols
• Expert understanding of practical application of VLANs, switching, and routing
• Willingness to learn new technologies using self-learning and dedicated training techniques
• Working under pressure, multitasking between simultaneous projects and responding to
• deadlines
• Operational experience of Wireless technologies is required
• Operational experience of shared compute and virtualisation technologies is desirable
• Good English speaking skills are must

You may be further willing to travel across US, UK and Europe. This role offers a challenging yet rewarding environment for IT professionals passionate about networking technology, cloud solutions, and software development within a supportive organisation committed to professional growth.