L2 Desktop Support

1 Service Delivery & Field Service Operations Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams. Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution. Support time-critical incidents aligned to market cycles. Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations. Coordinate with cross functional IT teams for priority issue resolution.. Support for back-office users and new joiner onboarding process. 2 Front Office & VIP Support Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers. Prioritise issues impacting market data feeds, order execution, and pricing systems.

4-8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services Experience supporting portfolio managers, traders, and research teams Exposure to market-sensitive, time-critical environments

2 Technical Skills

Strong Windows /macOS desktop support and end-point troubleshooting skills. Multi-monitor and high-performance workstation setup Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.) Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin) Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI

3 Process & Tools ITSM tools such as ServiceNow, Jira or equivalent Incident prioritisation based on investment business impact Knowledge of SLA-driven support in financial environments

4 Soft Skills Strong stakeholder engagement Ability to operate in high-pressure, market-driven environments Excellent problem-solving and decision-making skills Clear and confident communication under pressure High level of ownership, attention to detail, and accountability