IT Specialist

The Role: The IT Specialist plays a critical role in managing technology-based systems and providing comprehensive end-user support for PCs, laptops, printers, telecom, access control, and surveillance systems.. This position is responsible for assisting in the management and maintenance of IT infrastructure; including servers, networks, and related systems to ensure uninterrupted operation in a 24/7 environment. Some travel is required and is limited to in state day trips. Duties and Responsibities:

• End user support: Desktop/Application/Telecom support both in person and virtually.
• Server Management: Install, configure, and maintain servers, including hardware and software updates. Ensure high availability and security of critical IT systems.
• Networking: Design, deploy, and maintain network infrastructure; including switches, routers, firewalls, and wireless systems.
• System Monitoring: Monitor system performance and address issues promptly to minimize downtime.
• Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues. Escalate problems as needed to vendors or specialized support.
• Documentation: Maintain accurate and detailed documentation of systems, configurations, and procedures.
• Communication: Monitor, read, and respond to email communications promptly.
• On-Call Support: Provide after-hours support as needed in a 24/7 operational setting.
• Other:
• Comply with FDA, USDA, and GMP policies. Perform all tasks in a safe manner to ensure achievement of Quality, Food Safety, and cost objectives. Comply with all standard operation procedures and requirements under PRCP Quality System.
• Participate in quality improvement process.
• Perform other related duties as assigned by management.

• Bachelor’s degree or equivalent experience in Information Technology and Computer Science.
• 5+ years of experience in desktop/end user support.
• 3+ years of experience in server administration and networking.
• Proficiency in configuring and maintaining desktop equipment, servers, network devices, and virtualized platforms (e.g. Hyper-V).
• Strong knowledge of TCP/IP, DNS, DHCP, and other common network protocols.
• Experience with backup and recovery solutions.
• Ability to work in a fast-paced, production-driven environment.

Preferred:

• Certifications such as CompTIA Network+, CCNA, or Microsoft Server certifications.
• Google Workspace experience

Key Attributes

• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication skills to interact with technical and non-technical staff.
• Flexibility to respond to after-hours emergencies in a 24/7 environment.
• Strong attention to detail.
• Excellent time management skill.
• Ability to solve problems technically and plan strategically.

Peace River Citrus Products offers employees a competitive salary and bonus and an excellent benefit package that includes; Medical/Dental, Life, LTD, STD, Vision, Paid Vacation, Paid Holidays, Profit Sharing, and 401k with match.