Service Dispatcher / Receptionist

Reception & Customer Service

• Answer and direct incoming phone calls in a professional and courteous manner.
• Greet visitors and assist with front desk inquiries.
• Respond to customer emails and service requests.
• Provide customers with updates regarding service appointments and technician arrival times.
• Maintain a clean and organized front desk and reception area.

Dispatching & Scheduling

• Schedule and coordinate daily service calls for refrigeration and HVAC technicians.
• Dispatch technicians based on availability, location, and service priorities.
• Monitor technician schedules and provide updates throughout the day.
• Communicate with technicians regarding work orders, service requests, and schedule changes.
• Track technician check-ins, check-outs, and job progress.
• Follow up with technicians to ensure service notes and job updates are submitted in a timely manner.
• Coordinate return visits and follow-up appointments.
• Communicate scheduling changes or delays to customers and management.

Administrative Support

• Create, update, and maintain service work orders.
• Enter and update customer information in company systems.
• Maintain accurate records of service calls and completed work.
• Assist with organizing and filing service documents.
• Monitor incoming emails and forward information to the appropriate departments.
• Follow up on pending service requests and open work orders.
• Provide general administrative support to management and office staff as needed.

Airboss Refrigeration is seeking a reliable, organized, and professional Service Dispatcher / Receptionist to assist with daily office operations and service coordination. This position will be responsible for managing incoming calls, scheduling service appointments, dispatching technicians, and providing administrative support.

The ideal candidate must have excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment while maintaining a professional and positive attitude., * High school diploma or equivalent.

• Previous experience in reception, dispatching, customer service, or office administration preferred.
• Experience in HVAC/R, refrigeration, or a related service industry is a plus.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and ability to prioritize tasks.
• Basic computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to learn dispatching and work order management software.
• Professional phone etiquette and customer service skills.
• Dependable, punctual, and able to work independently or as part of a team.
• Bilingual (English/Spanish) preferred.

Ideal Candidate

Airboss Refrigeration is looking for a dependable, proactive, and detail-oriented individual who can manage multiple responsibilities throughout the day. The ideal candidate should be comfortable communicating with customers, technicians, and management while ensuring service calls are properly coordinated and daily office operations run smoothly.

Clarify dispatching software expectationsReduce repeated ideal-candidate language