IT Engineer

Retool is growing quickly, and the systems that power our internal operations need to scale with speed, reliability, and efficiency. We’re looking for an IT² Engineer to design and build the systems that will power the next phase of that growth. This is not a traditional IT role. You won’t be measured on tickets closed. You will be measured on systems improved, workflows automated, and manual work eliminated. This role is focused on leverage. You will build internal tools and automation that reduce operational overhead, consolidate (and eliminate!) third-party tooling, and enable teams across Retool to move faster with fewer constraints. You will also play a critical role in making Retool its own best customer by building with our platform and shaping how it evolves through real-world usage. You will also help level up the team by mentoring other team members and contributing to a culture of strong engineering practices within IT². WHO YOU’LL WORK WITH You’ll partner closely with teams across Security, Infrastructure, Finance, Workplace, and People Ops to design and build scalable systems that power internal operations. This role sits at the intersection of systems, security, and internal product development. You’ll work cross-functionally to translate operational pain points into automated workflows and internal tools, while helping define how Retool itself is used inside the company. IN THIS ROLE, YOU’LL

• Design and build internal tools using Retool to power IT, Security, and operational workflows across the company
• Automate core business processes, including onboarding, offboarding, access reviews, procurement, and internal service workflows
• Eliminate manual work and reduce operational overhead by replacing repetitive processes with scalable systems
• Identify opportunities to consolidate or replace third-party SaaS tools with internal solutions, reducing cost and complexity
• Own identity lifecycle systems, including provisioning, RBAC, and integrations across tools like Okta, Rippling, and other critical systems
• Improve security and compliance posture through automated access controls, auditing, and system design
• Build and maintain integrations across internal and external systems using APIs and event-driven workflows
• Partner with IT, Security, Infrastructure, and business teams to turn fragmented processes into scalable, well-designed systems
• Act as an internal product builder and power user of Retool, helping shape how we use and improve our own platform
• Define and implement scalable patterns and best practices for internal tooling across the company
• Mentor junior team members and help raise the technical bar for automation and internal tooling across the team

Information Technology & Information Systems, Spreadsheets, Performance Analysis, Reporting Dashboards, Performance Metrics, Artificial Intelligence (AI), Risk, Problem Solving Skills, Information Technology & Information Systems, Automation, * 5+ years of experience in IT Engineering, Systems Engineering, Internal Tools, or similar roles in a fast-growing technology company

• Proven track record of building internal tools and automation systems that eliminate manual operational work and scale business processes
• Strong experience designing and implementing automation using programming languages such as Python or JavaScript, including API integrations and workflow orchestration
• Deep systems thinking with an automation-first mindset. You instinctively replace manual processes with scalable solutions
• Hands-on experience with identity and access management systems including Okta, SSO, SCIM, and RBAC, and designing reliable lifecycle workflows
• Experience operating across complex SaaS environments, with a focus on consolidation, optimization, and cost reduction
• Ability to identify inefficiencies, prioritize high-impact opportunities, and build durable, maintainable systems
• Strong communication skills and ability to operate cross-functionally with technical and non-technical stakeholders
• Experience mentoring or supporting junior engineers and contributing to a strong engineering culture
• High ownership mindset with a focus on measurable impact including efficiency gains, cost reduction, and risk mitigation

ABOUT RETOOL Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling support workflows, building admin dashboards, and countless processes you might never have thought of. But most companies don’t have the resources to properly invest in these tools, leading to a lot of old, clunky internal software, or worse, teams still stuck in manual and spreadsheet workflows. AI has changed who gets to build software. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly-and the tools they reach for are multiplying by the week. That’s both an opportunity and a challenge: as more people build with more AI tools, the risk of shipping ungoverned software into production grows just as fast. At Retool, we’re building the platform that makes all of it safe to ship. Build with any AI tool you want, then deploy into one place that connects to your real business data, enforces enterprise policies automatically, and lets teams create once and reuse everywhere with shared, trusted components. The cost of building software has collapsed. The cost of governing it hasn’t-and that’s the problem we solve. Developers and domain experts have already automated over 100 million hours of work on our platform, freeing them to focus on creative problem-solving and strategic work that drives real business value. The people closest to the problem can now build the software to solve it, safely, and within enterprise guardrails. Let’s build the future together.