IOC Systems Administrator

The position is on the Enterprise Operations Team, which exists to provide compute and storage infrastructure for the enterprise operations of the Lab. Additionally, they provide a 24/7 monitoring operation for the Critical Systems run by the Laboratory. This role is shift work and rotational, enabling our team to be staffed 24/7/365.

• Document team processes, including work instructions, and maintain a living knowledge base.
• Monitor infrastructure equipment and servers for uptime as well as performance.
• Assist in Backup Administration and restore requests.
• Assist in Enterprise Server Patching.
• Assist in Server Vulnerability management.
• Work with a Data Center Infrastructure Management System (DCIM) to help track assets and connections.
• Work with other system engineers and vendors to troubleshoot and resolve hardware and software issues.
• Provide off-hours support, troubleshooting, and escalation.
• Provide suggestions for process improvement and implement them when required.
• Install and configure software, both commercial packages and various open-source packages.
• Support data storage systems and backup services.
• Derive results for metrics on technical performance as requested.
• Engage with engineers to automate workflows.
• Locate and execute automation/self healing solutions.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace - in how we treat one another, work together, and measure success.

• Must be eligible for a federal security clearance (U.S. citizen)
• Must be able to work rotating shifts
• Must be able to work on-site in Oak Ridge, TN, * An Associate’s degree in Information Technology or a related technical field of study and five (5) to seven (7) years of experience. An overall combination of equivalent experience may be considered.
• Experience in the following areas:
• PowerShell and Scripting via other tools
• Backup architecture and operations
• SCCM and server patching
• Managing a virtualized environment including tuning and maintenance
• Windows and Linux Server Platforms
• Enterprise-class backup solutions
• Basic understanding of network communication and demonstrated troubleshooting techniques.
• Basic understanding of virtualization environments and operations.
• Excellent interpersonal skills suitable for user support and ability to work well with peer system administrators., * Enterprise automated VM Cluster installation/configuration/management experience.
• Previous experience working in a government, scientific, or other highly technical environment.
• Demonstrated ability to perform job tasks while considering cybersecurity risk of those tasks, and consulting with security professionals when necessary.
• Experience in an environment requiring change control processes.
• Excellent written and oral communication skills.
• Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.
• Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever-changing needs.