Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

6 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Microsoft Azure Desktop Computing Microsoft Office Windows Desktop Office365 Laptops

Job description

• Work closely with members of the Nivel IT team, Service Desk, and internal and external users to resolve all IT support requests.
• Troubleshoot, isolate, and diagnose common network/systems problems alone or as part of a team.
• Provide support functions for client-end systems in-house and remote, including design, development, troubleshooting, diagnosis, and problem resolution. Follow-through until problems are resolved.
• Define and implement processes within the support environment.
• Participate in and lead organization-wide software upgrades and systems enhancements.
• Identify and implement systems/software/process improvements.
• Work in a team environment with the ability to function with independent discretion during rotating shift work.
• Document and share with the team Solutions and Procedures.
• Complete assigned projects with minimal supervision.
• Build and maintain Windows 11 images and support Windows 10 on desktops and laptops.
• Support other IT teams on an as-needed basis.
• Perform all other related tasks based on the needs of the organization.

Requirements

• Associate’s or bachelor’s degree in IT preferred; may consider 6+ years of relevant experience in place of a degree.
• Demonstrated experience with Windows Desktop Operating Systems (Windows 10 and 11).
• Ability to work in a fast-paced support environment that may require extended hours and rotational support.
• Participate on a 24x7 On-Call rotation.
• Proven technical experience troubleshooting or supporting various issues with End Points.
• Prior experience supporting Microsoft Office 365 Suite and Azure.
• Knowledge of MAC OSX and MAC hardware and support of these devices is desired.
• Experience deploying and managing End Points in a large facility, at remote locations, and for remote users is strongly desired.
• Strong technical proficiency in the following areas: Windows 10, Active Directory, Azure, Microsoft Office 365, Printers, Desktops, and Laptops.
• Quick learner with strong analytical, problem-solving skills and follow-up skills.
• Strong verbal and written skills.
• Driven by customer service and satisfaction, all users and vendors are treated tactfully and courteously.
• Ability to deal with ambiguity and identify/communicate areas for improvement within the existing workstation environment.
• Travel required 20%.

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