Global Security Operations Center Supervisor

The GSOC Supervisor is responsible for monitoring, analyzing, documenting, and responding to security and operational events across multiple locations. Candidates should be comfortable working in a technology-driven environment and demonstrate strong critical thinking, communication, and incident management skills. Primary Responsibilities Include:

• Operate and manage the S2 NetBox Access Control System, including generating reports, responding to alarms, investigating activity, and navigating system partitions.
• Utilize Milestone Video Management System (VMS) to review, monitor, and collect video evidence supporting investigations and security incidents across a network of 1,000+ cameras.
• Manage and respond to incidents through various ticketing systems, ensuring timely, accurate documentation and closure. Experience with ServiceNow is preferred.
• Create, distribute, and manage emergency and operational communications using mass notification platforms, such as AlertMedia or Everbridge.
• Administer the Traka Key Management System, including profile creation, access-level assignments, and key accountability functions.
• Generate and maintain incident reports and asset information using Fusion/Salesforce platforms.
• Monitor intelligence feeds through Dataminr, evaluate emerging threats, and escalate incidents in accordance with established procedures.
• Maintain detailed incident documentation and provide timely communications to internal stakeholders and client personnel.
• Demonstrate strong situational awareness, multitasking abilities, and decision-making skills in a 24/7 operations environment.

Available Shifts 2nd Shift - Shift Supervisor GSOC

• Monday through Friday

  3:00 PM - 11:00 PM (40 hours/week)

• Saturday and Sunday

  3:00 PM - 11:00 PM (16 hours/week)

• Experience working in a Security Operations Center (SOC/GSOC) environment.
• Experience with access control, video management, incident management, and mass notification systems.
• Strong written and verbal communication skills.
• Ability to prioritize multiple incidents and tasks simultaneously.
• Proficiency with Microsoft Office applications and security technology platforms.
• Ability to work independently while maintaining exceptional attention to detail.

The ideal candidate will possess:

• College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
• At least four years of experience in security
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Excellent instructional, customer service, written and verbal communication skills
• Experience in conducting research/analysis
• Ability to multitask in a fast paced, at times stressed work environment
• Comfortable with high-tech work environment and constant learning of new tools and innovations
• Flexibility to work all shifts, and willingness to assist the team with overtime when needed
• Good working knowledge of Microsoft Office suite and Windows OS
• Self-motivated, curious, and knowledgeable pertaining to news and current events
• Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
• A dependable team player with business maturity, enthusiasm and a positive attitude

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve., Pay Rate: $27.81 / Hour paid WEEKLY with benefits including medical, dental, vision, 401k, and life insurance Minimum 2 plus years of Security experience Or prior Law Enforcement or Military experience required Candidates MUST have a valid driver’s license with at least one year of driving history Allied Universal is the world’s largest private security company with over 800,000 employees! Allied Universal offers unmatched career growth opportunities in the security industry