IT Field Technician

This role offers variety, responsibility, and direct relationships with the teams you support. You will work across local offices and construction sites, helping employees stay connected and productive as projects take shape., As the IT Field Technician, you will support the networks, devices, and workplace technology used by area offices and project teams. Your work will range from configuring Cisco Meraki equipment and preparing new job sites to resolving desktop issues and supporting conference room systems.

Reporting to the IT Field Services Lead, you will take ownership of technical issues and work with other IT teams and vendors when additional support is needed., * Set up and troubleshoot Cisco Meraki equipment, firewalls, switches, wireless access points, and local network connections.

• Diagnose connectivity issues involving VLANs, DHCP, DNS, and related networking technologies.
• Provide hands-on support for laptops, workstations, mobile devices, printers, peripherals, and conference room technology.
• Prepare technology for new project sites and adjust equipment and connectivity as teams grow or site needs change.
• Support project completion by coordinating equipment recovery and updating inventory records.
• Manage technical issues from the initial request through resolution, communicating progress clearly to users.
• Coordinate with internal IT specialists and outside vendors to resolve more complex problems.
• Maintain accurate equipment records and practical documentation of configurations and support activity.
• Follow company security requirements and equipment configuration standards.
• Build productive relationships with office employees, project teams, and local leadership.

Our client is a large, established commercial general contractor delivering complex building projects across the country. The Columbia, MD team is looking for an IT professional who enjoys hands-on problem solving, values independence, and takes pride in making technology work for the people who depend on it., * 2-4 years of experience in IT field support, desktop support, networking, or systems administration.

• Hands-on experience configuring Cisco Meraki equipment from scratch.
• Tier 2 desktop support experience, including troubleshooting hardware, software, and connectivity issues.
• Working knowledge of switches, firewalls, wireless access points, VLANs, DHCP, and DNS.
• Ability to organize competing requests, work independently, and follow problems through to resolution.
• Clear communication skills and a patient, service-oriented approach to supporting users.
• Willingness to work onsite and travel between local offices and construction sites.

Pay: $80,000.00 - $95,000.00 per year

Application Question(s):

• What is your minimum base salary requirement to consider a new opportunity?
• Will you now or in the future require visa sponsorship to work legally in the United States?
• Do you have hands-on experience configuring Cisco Meraki network equipment from scratch, including initial setup and deployment?