IT Field Support Technician

We are seeking an experienced IT Field Support Technician to provide onsite technical support for a major network integration and ongoing IT operations in Panama. This individual will serve as the primary hands-on IT resource at the local site, supporting end-user computing while partnering closely with remote network, cybersecurity, infrastructure, and telecommunications teams., Key Responsibilities: * Serve as the primary onsite IT support resource for the Panama location. * Provide Level 2 field and desktop support for end users, including hardware troubleshooting, desktop replacements, and equipment deployment. * Support network integration activities and assist remote network teams with onsite implementation and troubleshooting. * Perform hands-on support involving firewalls, IP addressing/IP changes, DNS, and network switches. * Serve as onsite “remote hands” for network, infrastructure, cybersecurity, and other technical teams. * Assist with installation and implementation of new network components. * Troubleshoot network connectivity and end-user technology issues and communicate findings to remote technical teams. * Coordinate with third-party vendors completing network and infrastructure work onsite. * Support telecommunications, end-user computing, and general field service activities as needed. * Provide occasional IT support at additional locations throughout Panama, particularly for laptop, desktop, or hardware-related needs. * Clearly document and communicate technical issues, troubleshooting performed, and resolutions to internal teams and vendors.

The ideal candidate is a strong Level 2 technician with at least 5 years of relevant IT experience who has a solid understanding of networking fundamentals and can confidently perform hands-on troubleshooting and support. This position requires someone who can work independently, communicate effectively with technical teams and vendors, and support both desktop/end-user needs and network-related activities., * 5+ years of relevant IT support, field support, desktop support, or infrastructure experience. * Strong Level 2 desktop and end-user computing support experience. * Hands-on knowledge of networking fundamentals, including: * Firewalls * IP addressing and IP-related changes * DNS * Network switches * Network connectivity and troubleshooting * Ability to explain and troubleshoot network concepts rather than simply recognize networking terminology. * Experience supporting hardware deployment, replacement, and troubleshooting. * Experience acting as onsite/remote hands for network or infrastructure engineering teams. * Ability to troubleshoot technical issues independently and appropriately escalate issues to specialized teams. * Strong communication skills with the ability to work effectively with remote network, cybersecurity, infrastructure, and vendor teams. * Bilingual communication skills. * Ability to travel occasionally within Panama to support additional