Network Engineering Operations Manager

Under the general direction of the Information Technology Manager II (IT Mgr II) of the Enterprise Network Branch (ENB), the Information Technology Manager I (IT Mgr I) oversees the Network Engineering Operations (NEO) team and Network Engineering Security (NES) team. The IT Mgr I will supervise the delivery of network support, recovery, incident response, installation and maintenance of critical network services and equipment, and security incident response. The IT Mgr I ensures that both internal and external customers of the California Department of Technology (CDT) receive the full value of NEO & NES services.

The IT Mgr I is responsible for managing NEO & NES staff and overseeing their daily operations while evaluating and maintaining technologies and processes supporting multiple functional components of the CDT network, including Level 2 and 3 incident response, incident management and resolution for Wide Area Networks (WANs), Metropolitan Area Networks (MANs), fiber networks, and Data Center Networks; network hardware installation, cabling and refresh software upgrades; Distributed Denial of Service (DDoS) and network security protections; security event response; and support of virtualized and physical solutions. The role includes serving as a project leader or team member on highly complex, cross-functional initiatives and providing strong leadership, guidance, and support to staff. Additionally, the position participates as a member of the ENB management team, helping develop division standards and procedures, communicating management directives to the unit, and supporting the goals and decisions of senior leadership. Telework This position is eligible for a hybrid work schedule within California based on departmental policy and operational needs. The telework policy is subject to change depending on business needs, and/or reporting to the work site may be required with minimal notification given. Visa Sponsorship Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time., Candidates who reside outside of the State of California may be admitted to the job interview. However, upon a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

• Must pass a fingerprint and background criminal record check completed by the Department of Justice and Federal Bureau of Investigation. This position requires an additional background check for DOJ to protect their interests.
• Will be required to carry a mobile cell phone.
• May be required to work outside of normal work schedule.
• Occasional travel may be required to perform assigned duties, attend training and attend customer meetings.
• Consistent, predicable attendance is required.
• The incumbent must be able to work effectively in a high paced and occasionally stressful environment, in which competing priorities often must be resolved., The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy.

As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California.

Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave.

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR. Department Website: http://cdt.ca.gov, Please provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response.

The SOQ header should include the Job Control #, your name, “Statement of Qualifications” and your response. Resumes, cover letters and other material will not take the place of the required SOQ. Applications without an SOQ will not be considered. Your response to the SOQ should be no more than three (3) pages in length, formatted in 12pt Arial font, and should have a one-inch margin.

1. Please describe and give specific examples of your technical, operational, and management experience with large scale network infrastructure and systems. Include specific technologies, complexity, and business criticality.

2. Communication is vital to the success of any project, assignment, and tasks within any business. Describe your communication style; give an example of how you handled a difficult situation and a positive situation, in your professional career.

3. Describe your knowledge of and experience with business process improvement. Include specific examples from your professional career of how you identified a process that required improvement, determined what changes were required, and steps you took to implement the improvement. Describe the outcome.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 11/9/2026

Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Possess strong supervisory and management skills to perform effectively in a complex environment with multiple competing priorities and demands.
• Possess strong team leadership, staff development, interpersonal, problem solving and negotiation skills.
• Data networking routing, switching, firewalls, load balancing, intrusion detection systems and intrusion prevention systems.
• Ability to analyze data and situations, reason logically and creatively, identify problems, draw valid conclusions and develop effective solutions.
• Knowledge of the Information Technology Infrastructure Library (ITIL)

• Knowledge of state policies and procedures governing procurement and the use of technology.

• Knowledge of information technologies and trends.

• Experience using principles and techniques of effective personnel management and supervision.

• Experience with project management techniques and methodologies.
• Must be able to communicate effectively, both verbally and in writing, with technical staff, vendors,
• OTech management, and OTech customers in a professional consulting role.
• Ability to work under pressure and ensure timely completion of projects.