Help Desk Representative

• Proposed personnel possess the knowledge and capability to provide technical support for cloud-based and on premises environments, ensuring timely and effective resolution of IT related issues.

• Personnel must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.
• Strong skills in incident resolution, remote desktop support, and end user assistance are required.

Requirements

Experience:

• Personnel must have demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
• Experience with Microsoft Windows, macOS, and cloud based IT support tools is required.

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.
• Desirable but not required certifications include CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.

Security clearance:

• Must be a U.S. Citizen and able to obtain a clearance.

At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone’s success. To that end, we provide employees with a best-in-class benefits package that includes:

• A competitive salary with performance bonus opportunities.
• Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
• A substantial retirement plan with no vesting schedule.
• Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
• A positive work environment where employees are respected, supported, and engaged.