Amazon Connect Developer Remote
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Role details
Tech stack
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Job description
We are looking for an experienced Amazon Connect Developer to design, develop, and maintain cloud-based contact center solutions using Amazon Connect and related AWS services. The ideal candidate will have strong hands-on experience in building scalable, high-performing customer engagement solutions., Design and implement contact center solutions using Amazon Connect
Develop and configure contact flows, routing strategies, and IVR solutions
Integrate Amazon Connect with AWS services such as Lambda, Lex, S3, DynamoDB, and Kinesis
Build APIs and backend services to support contact center functionality
Troubleshoot and resolve issues related to call flows, integrations, and performance
Work closely with business stakeholders to gather requirements and translate them into technical solutions
Ensure high availability, security, and scalability of the system
Maintain documentation for solutions and processes
Requirements
Scalable System Development, Cloud Computing, Software Engineering, Amazon Web Services (AWS), Call Centers, Voice Response Systems, Amazon Simple Storage Service (S3), AWS Lambda, LEX (LEXical analyzer), Application Programming Interface (API), Strong experience with Amazon Connect development
Hands-on experience with AWS services (Lambda, API Gateway, S3, DynamoDB, CloudWatch)
Knowledge of IVR design and contact flow development
Experience with REST APIs and system integrations
Familiarity with AWS Lex (chatbots) is a plus
Good understanding of networking and telephony concepts
Strong problem-solving and debugging skills
Preferred Qualifications:
Experience in contact center migration to cloud (Amazon Connect)
AWS certifications (preferred but not mandatory)
Experience with CRM integrations (Salesforce, ServiceNow, etc.)
Knowledge of scripting languages (Python, Node.js)
Soft Skills:
Strong communication and collaboration skills
Ability to work independently in a remote environment
Detail-oriented with a focus on delivering high-quality solutions
About the company
ESR Healthcare
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