Web Check In Administrator

• Review delivery/field paperwork to ensure scope of work is completed
• Validate and reconcile order data
• Accurate data entry of delivery paperwork into appropriate databases
• Process daily working order, respond to Logistics Coordinator as needed
• Assist with back of truck check-in
• Answer inbound phone calls from customers and delivery teams
• Validate badges and uniforms are compliant
• Interact with delivery teams to ensure accurate information is being processed
• Strong customer service skills, must be able to handle escalated issues
• 75% of time spent in office; 25% of time spent in warehouse checking in delivery teams
• Identify opportunities for improvement and efficiency gains
• Excellent attention to detail required
• Professional, polite phone skills
• Act in a professional and an appropriate manner
• Dependable, organized, ability to multitask
• Schedule flexibility; ability to expand hours during events Any other duties and responsibilities as assigned. *

• High School diploma or equivalent, post high school education a plus
• Prior customer service experience preferred
• Excellent data entry skills required, must have a strong attention to detail
• Strong written and verbal communication skills
• Knowledge of Microsoft Office skills
• Ability to multitask, must be detail oriented and be able to work in a fast-paced office environment Skills/Competencies: customer service, keyboard skills, accuracy a must, quality focus, organizational skills, time management, problem solving, documentation skills, listening, phone skills, resolving conflict, analyzing data, ability to multitask *

Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:

• Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
• Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
• Hub Group job postings are posted on our career site

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of “The Way Ahead” - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .