Help Desk Technician
TotalMed
El Dorado Hills, CA, United States
30 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Compensation
$52,000.0 - $56,160.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
Microsoft Azure
Microsoft Exchange Server
Issue Tracking Systems
Microsoft Office
Office365
Servicenow
Job description
Seeking a Help Desk Technician to provide technical support to end users in a fast-paced environment. This role focuses on troubleshooting hardware, software, account access, and system issues while delivering excellent customer service., * Provide technical support via phone, chat, and ticketing systems
- Troubleshoot Windows 11 and Microsoft Office 365 issues
- Support Active Directory, Azure, Exchange, and ServiceNow environments
- Assist with password resets, account access, and user support
- Document and manage support tickets through resolution
- Create and maintain technical documentation and knowledge articles
- Deliver timely, customer-focused support to end users
Requirements
- 2+ years of customer service experience
- Knowledge of Active Directory, Microsoft Exchange Admin Console, Azure, and ServiceNow
- Experience troubleshooting Microsoft Office 365 applications
- Experience supporting Windows 11
- Strong communication and customer service skills
- Ability to troubleshoot and resolve technical issues in a remote support environment
Benefits & conditions
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
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Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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