Director of Applications & Systems

The Director of Applications & Systems owns the performance, integration, and ongoing evolution of Carnegie’s core business systems. This role ensures that our ERP and connected applications reliably support daily operations, maintain data integrity, and enable informed business decisions.

In this role, you will partner closely with IT and cross-functional leaders while maintaining clear ownership of system functionality, data quality, and process outcomes. This role offers strong growth potential, with increasing responsibility across enterprise applications, integrations, and long-term systems strategy.

Primary Functions

System and Process Ownership

• Own the design, documentation, and continuous improvement of ERP-related business processes.
• Lead User Acceptance Testing (UAT), including planning, execution, issue resolution, and final sign-off.
• Serve as the primary owner of ERP functionality and system performance in partnership with IT.
• Maintain clear and accurate documentation for all system processes, enhancements, and changes.

ERP, Integrations, and Data Management

• Own ERP configuration and data integrity, including users, permissions, printers, and system profiles.
• Manage and maintain integrations between internal and external systems, including ProShip, Salesforce, Material Bank, Smartsheet, Sample Distributor platforms, Magento (website), Avalara (sales tax), and SnapPay (credit card processing).
• Produce, analyze, and interpret reports and data exports to support operational and leadership needs.
• Oversee the helpdesk ticket process, ensuring issues are validated, prioritized, resolved, or escalated appropriately.

Automation, AI, and Continuous Improvement

• Identify and implement opportunities for automation and practical AI use cases to improve workflows, data quality, reporting, and system usability.
• Build and oversee automations or tools using Python or similar technologies, as appropriate.
• Ensure system data remains accurate, current, and accessible across teams.

User Support and Communication

• Serve as a trusted systems partner to business users, providing clear guidance and follow-through.
• Communicate system changes, improvements, and impacts in a clear and practical manner.
• Balance responsiveness to user needs with long-term system stability and best practices.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3-5 years of experience supporting ERP systems, business applications, or system integrations.
• Experience in the textile or design industry strongly preferred; light manufacturing exposure is a plus.
• Strong experience with Salesforce or a comparable CRM platform.
• Working knowledge of JSON and XML data formats.
• Demonstrated experience with automation tools and AI-enabled solutions.
• Advanced knowledge of Microsoft Office and Google Workspace.
• Proven ability to manage multiple priorities with a high level of ownership and accountability.
• Strong written and verbal communication skills.
• High attention to detail with the ability to understand both system-level and operational impacts.
• Comfortable collaborating with both technical and non-technical stakeholders.
• Valid U.S. work authorization required.
• East Coast location preferred; applicants in adjacent areas will be considered., * Do you have experience in the textile, design, or light manufacturing industry?
• Are you based on the East Coast or in a nearby region?
• Do you have at least 3 years of hands-on experience supporting or administering an ERP system?
• Do you have experience working with Salesforce or a comparable CRM platform?

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Carnegie provides innovative, high-performance product solutions to the architecture and design community. We collaborate with forward-thinking partners and believe great design should not come at the expense of the planet.

For 75 years, Carnegie has led with purpose, remaining forever PVC-free and developing the first plant-based performance textile, Xorel. Today, we are proud to be recognized as a certified B Corp and a leader in sustainable textile and acoustic solutions.