Veteran Services Associate, National Case Management Network, Homeless Veteran Program

The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our veterans. The Foundation is seeking a highly professional Veteran Services Associate to serve as a primary point of contact for veterans and their families throughout the intake, screening, and enrollment process, in addition, providing guidance on program assistance and community resources., * Responsible for managing a high volume of incoming and outgoing calls, facilitating communication between the Foundation, recipients, and their family members throughout the screening and enrollment process.

• Provide direct assistance to veterans and veteran families requiring assistance with navigating the Homeless Veteran Program enrollment process.
• Complete urgent pre-screenings with veterans who need assistance. Collect all supporting documentation and determine eligibility for program assistance.
• Work with the administrative team to ensure timely responses to callers and other third-party contacts.
• Provide status updates on where the applicants are within the process.
• Provide recipients with community resources including but not limited to housing, mental health, benefits, and entitlements, legal, childcare, vouchers, etc.
• Assists with on-site administrative tasks such as managing shared email accounts, maintaining files and spreadsheets, and conducting research for appropriate recipient resources.
• Work in collaboration across the department and Foundation and perform all other duties assigned as needed.

• High school Diploma or equivalency required
• Bachelor’s degree in social services preferred
• 1-2 years of customer support and administrative experience required
• Experience working with Veterans or other homeless populations preferred.
• Excellent computer literacy including Microsoft Office, Excel, Teams, etc.
• Strong organizational and interpersonal skills.
• Familiarity with working with various software platforms.
• Ability to work independently in a fast-paced environment and multi-task in a timely fashion.
• Demonstrates strong time management skills and the ability to prioritize competing tasks.
• Veteran applicants encouraged to apply.
• Pre-employment screening, including a background check, is required.

Special working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events as required.