IT Support Specialist

We are seeking a Remote or Hybrid Part-time or AS NEEDED proactive IT Support Specialist to join our team. In this role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining our IT infrastructure. This can be a contract agreement., * Provide technical support to end-users via help (12) desk systems and (3) jobsite locations- addressing hardware, software, and network issues promptly and efficiently

• Troubleshoot computer hardware problems, including desktops, laptops, mobile devices, printers, and peripherals
• Manage user accounts and permissions through Active Directory and GPO (Group Policy Objects) to ensure secure access control
• Support operating systems such as Windows (including Windows Server), macOS, and Linux by diagnosing and resolving system errors
• Assist with network troubleshooting tasks involving LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPNs (Virtual Private Networks), firewalls, and TCP ports to maintain connectivity
• Maintain documentation of support tickets, resolutions, and system configurations to ensure accurate records and knowledge sharing
• Collaborate with team members on equipment setup, software deployment, updates, and security patches to optimize system performance

• Strong knowledge of Microsoft Office suite applications for productivity support
• Proven experience in technical support roles with excellent customer service skills
• Familiarity with help desk systems for ticket management and issue tracking
• Expertise in computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPN configuration, firewalls, and TCP ports
• Proficiency in Windows support (including Windows Server environments) and macOS troubleshooting; basic Linux skills are a plus
• Ability to troubleshoot hardware issues related to computer hardware components and peripherals
• Experience with software troubleshooting across various operating systems and applications
• Knowledge of Active Directory management for user account administration and security policies
• Understanding of GPOs for centralized management of user settings across Windows environments
• Skills in analyzing system logs and error reports to identify root causes of issues
• Excellent communication skills for clear explanations and effective collaboration with team members and end-users

Join us as an IT Support Specialist to be the vital link that keeps our technology running smoothly! Your technical expertise combined with your enthusiasm for helping others will make a meaningful impact on our organization’s success.