Technical Support Representative

We are seeking a dynamic and motivated Technical Support Representative to join our innovative IT support team. In this role, you will serve as the frontline problem solver for our clients’ technical issues, ensuring seamless operation of their hardware, software, and network systems. Your expertise will help users overcome technical challenges efficiently, providing exceptional customer service and fostering positive relationships. This position offers an exciting opportunity to develop your technical skills while making a tangible impact on users’ productivity and satisfaction., * Respond promptly to incoming help desk tickets and customer inquiries via various communication channels, including phone, email, and chat.

• Diagnose and troubleshoot hardware issues related to computers, peripherals, mobile devices, and network equipment.
• Support operating systems such as Windows, macOS, Linux, and Windows Server environments by resolving software and hardware problems.
• Assist users with network troubleshooting tasks including DNS configuration, TCP/IP connectivity, LAN issues, VPN setup, firewall settings, and Active Directory management.
• Manage user accounts and permissions within Active Directory and other help desk systems to ensure secure access control.
• Perform equipment maintenance, installation, upgrades, and repairs to optimize system performance.
• Document all support activities accurately in customer support ticket management systems and communicate resolutions effectively to users.

• Strong knowledge of Microsoft Office applications and familiarity with help desk systems for ticket tracking and management.
• Proficiency in troubleshooting computer hardware components such as motherboards, hard drives, RAM, printers, and mobile devices.
• Expertise in software troubleshooting across various operating systems including Windows (10/11), macOS, Linux distributions, and Windows Server environments.
• Solid understanding of computer networking concepts such as TCP/IP protocols, DNS configuration, LAN/WAN troubleshooting, VPNs, firewalls, GPO (Group Policy Objects), and TCP troubleshooting techniques.
• Experience supporting Active Directory management for user account provisioning and security policies.
• Ability to analyze complex technical issues quickly and develop effective solutions through logical reasoning.
• Excellent communication skills to clearly explain technical information to non-technical users with patience and professionalism.
• Demonstrated ability in customer service with a focus on delivering positive user experiences during stressful situations.

Join us in empowering users through expert technical support! We value proactive problem-solvers who thrive in fast-paced environments and are eager to grow their IT expertise while delivering outstanding service every day.

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off