IT Programmer Analyst

Operations Merchandising, Cash Handling Follow Through Issuing Refunds Customer Service English Language Asset Protection Customer Support Supply Inventory Order Fulfillment Service Offerings Greeting Customers Merchandise Returns Business Objectives Inventory Monitoring Training And Development Customer Demand Planning Troubleshooting (Problem Solving)

This role is STARs-friendly: Skilled Through Alternative Routes.

33% STARs in role., Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by maintaining supplies, monitoring inventory levels, and ensuring product and service availability to meet customer needs. Promotes photo products and services, assists customers at checkout registers, accurately processes transactions and cash handling activities, supports merchandising initiatives, and collaborates with team members to maintain a clean, safe, and customer focused environment while achieving operational and business goals., Customer Experience * Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services. Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive and seamless experience.

• Models and reinforce customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and behaviors by consistently greeting customers warmly, assisting through proactive and personalized support, and solving customer needs through resolution and follow-through until satisfied.

Operations * Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.

• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels, maintaining records, ensuring product availability, and maintaining photo expense, raw material, and supply inventory levels that align with forecasted three-week customer demand.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy, timeliness to deliver a seamless customer experience.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services, while ensuring compliance with applicable policies and procedures.
• Maintains photo equipment and utilizes store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
• Maintains a clean, organized, safe, and well-merchandised photo department and contributes to overall store appearance and operational standards.
• Supports photo and nearby departments in merchandising execution through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Supports the cross-training and development of store team members on photo department operations and services to ensure adequate coverage and operational continuity during times when the Photo Specialist is not scheduled.
• Follows company policies, asset protection standards, and applicable regulatory requirements to help ensure a safe, compliant, and secure environment.
• Collaborates effectively with team members, maintains respectful working relationships, and completes additional assignments as needed to support business objectives.

Training & Personal Development

• Attends training and completes e-Learnings requested by Manager or assigned by corporate., HTML5 Blazor Writing Auditing Research Debugging Management Multitasking Communication Windows Forms .NET Framework Time Management Version Control Access Controls Web Development Windows Desktop Computer Science Stored Procedure Control Networks Computer Literacy Microsoft Windows Peripheral Devices Software Development JavaScript Frameworks ASP.NET MVC Framework Operational Historian Angular (Web Framework) Application Development Creative Problem Solving Requirements Elicitation C# (Programming Language) SQL (Programming Language) Git (Version Control System) Interpersonal Communications Cascading Style Sheets (CSS) Open Systems Interconnection Bootstrap (Front-End Framework) Windows Presentation Foundation Information Technology Operations Troubleshooting (Problem Solving) JavaScript (Programming Language) Application Programming Interface (API) Visual Basic .NET (Programming Language) +0 Bilingual Escalation Specialist (French/English) Ricoh Americas Corp.

Duluth, GA*On-Site

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

We will consider employment of qualified applicants with arrest and conviction records., Patience Composure Scheduling Leadership Management Mentorship Calculators Coordinating Communication Team Oriented Data Integrity Follow Through Detail Oriented Self-Motivation Professionalism Time Management Problem Solving Decision Making Trustworthiness Self-Discipline Confidentiality Customer Service Customer Support Office Equipment Active Listening Loyalty Programs Manual Dexterity Crisis Management Fine Motor Skills Acceptance Testing Personal Integrity Workflow Management Process Improvement Conflict Resolution Process Development Employee Onboarding Service Improvement Oracle Field Service Escalation Management Training And Development Field Service Management Customer Data Management Self Service Technologies Service Improvement Planning User Acceptance Testing (UAT) Continuous Improvement Process Troubleshooting (Problem Solving), Billing Sorting Operations Electronics Calculators Dispatching Housekeeping Print Binding Postage Meter Problem Solving Shrink Wrapping Equipment Repair Emergency Response Management Reporting Valid Driver’s License Call Center Experience Shipping And Receiving Office Supply Management Verbal Communication Skills Copier Repair And Maintenance Customer Relationship Management Troubleshooting (Problem Solving)