Hotel Guest Service Agent/Hotel Front Desk Opening Team

The Guest Service Agent is much more than a check-in position. This individual helps shape the guest’s entire experience by creating a warm arrival, anticipating needs, sharing knowledge of the hotel and San Antonio, resolving concerns, and coordinating with other departments throughout the guest’s stay.

We are looking for polished, dependable professionals with previous hotel Front Desk or comparable guest-service experience and a consistent work history. The right candidates will be naturally hospitable, comfortable using technology, and able to remain composed and resourceful in a busy hotel environment.

At El Tropicano, we are one hotel-not a collection of separate departments. Our Guest Service Agents communicate closely with Housekeeping, Engineering, Security, Reservations, Food and Beverage, Membership, and every other area of the hotel to provide a seamless experience.

WHAT YOU WILL DO

• Welcome guests warmly and create a polished arrival and departure experience
• Complete check-ins, checkouts, room assignments, and payment processing accurately
• Confirm reservations, rates, special requests, and guest information
• Answer telephone calls and respond to questions about the hotel and surrounding area
• Assist guests with requests and follow through until each request is completed
• Recognize opportunities to personalize the guest experience
• Resolve guest concerns thoughtfully and involve leadership when appropriate
• Monitor room status and communicate closely with Housekeeping and Engineering
• Maintain awareness of hotel services, restaurants, events, membership offerings, and local attractions
• Protect guest information and follow privacy and payment-security procedures
• Maintain accurate shift logs, guest notes, and departmental communication
• Complete cash handling, reconciliation, and shift-closing procedures
• Keep the Front Desk and guest-facing work areas clean and organized
• Assist other departments when hotel or guest needs require additional support
• Participate in preopening training, systems practice, role-playing, hotel tours, and opening-readiness activities

• Previous hotel Front Desk, Guest Services, Reservations, or comparable hospitality experience strongly preferred
• A stable and consistent work history demonstrating reliability and dependability
• Opera or similar hotel property-management system experience preferred
• A warm, professional, and confident communication style
• Strong guest-service and problem-solving skills
• Ability to manage multiple priorities while maintaining attention to detail
• Comfort using computers, telephones, payment systems, and other hotel technology
• Ability to remain composed and professional during busy or challenging situations
• A team-first mindset and willingness to support the entire hotel
• Dependable attendance and punctuality
• Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays

We are looking for experienced hospitality professionals who want to do more than work behind a Front Desk. We want people who are excited to care for our guests, support their teammates, and help bring El Tropicano back to life.

El Tropicano is an equal opportunity employer. We value a diverse workforce and are committed to creating an inclusive workplace.

Pay: $17.00 - $18.00 per hour, * Dental insurance

• Employee discount
• Flexible schedule
• Paid time off

El Tropicano is preparing to reopen as a thoughtfully reimagined independent hotel on San Antonio’s River Walk-and we are looking for experienced Guest Service Agents to help welcome our first guests.