Guest Service Agent / Front Desk

New hotel, opening Summer 2026! Hilton Garden Inn - Kansas City Riverside Position starting March/April 2026 to assist with opening activities and preparation.

Come be a part of Kansas City’s newest Hilton hotel. A stunning property operated by Scarlett Hotel Group, a premier operator of Hilton hotels.

Support the General Manager and Assistant General Manager in delivering exceptional guest experiences, maintaining Hilton brand standards, and creating a welcoming, service-driven environment from pre-opening through stabilized operations. This role is guest-facing and critical to first impressions and overall guest satisfaction.

The Guest Service Agent is responsible for handling guest check-in and check-out, managing reservations, and providing outstanding service throughout the guest stay, ensuring a seamless experience aligned with Hilton Garden Inn standards., Operations & Guest Experience

• Greet guests warmly and provide efficient check-in and check-out service
• Deliver exceptional guest service in all interactions
• Answer phones, respond to inquiries, and manage reservations
• Maintain cleanliness and organization of the front desk and lobby areas
• Assist guests with requests, directions, and local recommendations
• Handle guest concerns and escalate when necessary to ensure satisfaction

Pre-Opening Support

• Assist with front desk setup, supplies, and organization
• Participate in training on Hilton systems, service standards, and procedures
• Support mock check-ins and opening practice scenarios
• Learn hotel layout, room types, and amenities
• Assist with stocking front desk materials and supplies

Financial Awareness

• Accurately process payments, billing, and folios
• Follow all cash handling and credit card procedures
• Support upselling efforts and promote hotel amenities
• Maintain accuracy in reservations and guest profiles

Safety & Compliance

• Follow all Hilton brand standards, policies, and procedures
• Protect guest privacy and ensure data security
• Follow proper ID verification and payment protocols
• Support emergency procedures and hotel safety standards

Team Support

• Work collaboratively with housekeeping, maintenance, and F&B teams
• Communicate clearly to ensure room readiness and guest needs are met
• Assist teammates during busy periods
• Maintain a positive, professional, team-oriented attitude

• Previous customer service or hospitality experience preferred
• Hotel front desk experience a plus
• Experience in fast-paced or guest-facing environments preferred
• Pre-opening experience preferred but not required

Skills & Competencies

• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving skills and ability to handle guest concerns
• Basic understanding of reservations and front desk operations

Technical Competencies

• Experience with hotel systems (Hilton PEP or similar PMS preferred)
• Basic computer skills (Microsoft Office, email, systems navigation)
• Ability to manage reservations, billing, and guest profiles accurately

Personal Attributes

• Friendly, professional, and service-oriented
• Strong attention to detail and accuracy
• Reliable with a strong work ethic
• Flexible schedule including mornings, evenings, weekends, and holidays

• Competitive hourly wage
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off (PTO), Flex Time Off (FTO), and paid holidays
• “Go Hilton” Team Member Travel Program (discounted hotel stays worldwide)
• Professional development and advancement opportunities within Scarlett Hotel Group
• Opportunity to be part of a high-visibility hotel opening
• Employee referral bonus program

Job Type: Full-time

Pay: $18.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance