IT Systems Administrator

SUMMARY: Serves as the county’s senior technical position, responsible for network, server, cloud, and communications infrastructure for all departments. Supervises IS staff, leads technology projects, and is the primary contact for cybersecurity incidents, CJIS compliance, and IT vendors. This position is non-exempt, non-union. Works cooperatively and effectively with the public and other employees., 1. Establishes and maintains network users, network infrastructure; directories and security.

1. Supervision: Supervises the Help Desk Technician and IT Technician; serves as the escalation point for technical issues.

2. Cybersecurity: Primary contact for the managed detection and response (MDR) provider; triages alerts and leads containment and recovery for incidents such as account compromise, phishing, and VPN attacks; writes incident reports; manages patching, MFA, and security awareness training.

3. Compliance: Maintains CJIS Security Policy compliance; assists departments with state access compliance; drafts IT policies.

4. Cloud and identity: Administers Microsoft 365 GCC, Entra ID (hybrid), Exchange Online, and Teams.

5. Infrastructure: Administers enterprise firewalls, managed switches, and wireless across all sites; the virtualization cluster and Windows Servers; backups and recovery; MDM for county mobile devices; and the WAN connection to the state network via WaTech.

6. Grants and budget: Coordinates technology grant applications and progress/final reports; prepares IT budget requests and purchasing recommendations using state and cooperative contracts.

7. Vendors and projects: Manages vendor relationships and hosted services; leads projects from requirements through cutover.

8. Public records: Responds to IT portions of public records requests.

9. Coordinates network development and configuration of necessary hardware and software.

10. Attends conferences; remains abreast of changes in user and system software and hardware requirements.

11. Monitors and administers the network, keeping system information up to date in a network log.

12. Updates the operating system on servers, switches, routers and firewalls as required., 17. Position requires that administrator remain available for emergency support even during holiday, vacation, or sick leave. Occasional after-hour and/or weekend support as needed.

13. Perform any other functions as directed by the COO.

REQUIREMENTS: Bachelor=s Degree (BA) or five years related experience., 1. High school diploma or equivalent.

1. Bachelor’s Degree (B.A.) or five years’ related experience, technical certification preferred any combination or related experience in (CCNA Certification, MCSE, MCITP, A+, SEC+, NET+).

2. Ability to identify and troubleshoot all desktop and laptop hardware, networking issues including switches, VoIP systems, routers and firewalls, VPN’s, cellular data, all current Microsoft Server iterations, and ability to support and maintain a Virtual Server Environment.

3. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively ‘present information and respond to questions from Elected Officials, Department Heads, employees and the general public.

4. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

5. Personal integrity and the ability to maintain the security and confidentiality of information processed by the department required. Must have good productive work habits; ability to adhere to steady productive work routine without supervision.

6. Excellent communication skills and the ability to establish and maintain effective working relationships between users and the Information Technology Services office is required. Ability to train county employees in the use of their hardware and software.

7. Must possess a valid driver’s license.

8. Must successfully pass a state and national fingerprint based records check.

9. Must successfully pass a driving record check and a pre-employment drug test., 14. Hardware Knowledge: Detailed knowledge and understanding of: Desktops, Laptops, Printers, Enterprise Firewalls, Managed Switches, Wireless, and Servers. Ability to train county employees in the use of their hardware.

10. Software Knowledge: Working knowledge and understanding of: MS Operating Systems, Current Windows, Windows Server, Microsoft 365, and all adopted standardized County Software. Ability to train county employees in the use of their software.

11. Communication/Customer Service Skills: Communicates in a constructive manner and listens well. Verbal and written communications are clear, understandable, concise, including reports, memos, letters, and other written forms. Has the ability to communicate effectively with both customers and vendors. Must be able to deliver responsive, competent and complete service to all end users (either internal or external), treating all with respect, empathy and confidence. Must be able to remotely troubleshoot client issues in a clear and positive manner.

Work is performed in an office setting with extended periods of sitting. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and talk and/or hear. The employee is frequently required to stand, walk, climb or balance; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. This position requires good listening skills, regular and punctual attendance with remote work at times.

Job Type: Full-time

Pay: $35.27 - $40.99 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance