Technical Service Specialist

• Answer incoming technical calls from internal and external customers.
• Troubleshoot product issues and provide clear, practical guidance.
• Support and advise Service Technicians on Husqvarna Construction product repairs.
• Assist with product training and complete repairs as needed.
• Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.
• Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.
• Administer or provide backup support for IPL maintenance.

Keep the Details Moving

• Document calls and technical issues in the CRM.
• Enter RGA, sales order, and parts orders in AS400.
• Update individual KPIs and objectives quarterly and annually.

• At least five years’ mechanical or technical experience.
• Solid product knowledge and mechanical or technical ability.
• Ability to read electrical schematics and illustrated parts lists.
• Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales.
• A detail-oriented, organized approach and the ability to respond quickly in a fast-paced environment.
• A customer-first mindset and a talent for teaching and sharing knowledge.

Nice to Have

• Post-secondary technical training.
• Experience with Husqvarna equipment.
• SAP experience.

• Competitive pay
• Benefits at date of hire (medical, dental, and vision coverage, 401(k) with matching and no vesting)
• Employee discounts on Husqvarna products
• Education assistance, paid parental leave, and opportunities to advance
• PTO: paid holidays, vacation, and sick time