IT Support Specialist

PRIME HOME HEALTH SERVICES LLC is seeking a knowledgeable, dependable, and service-oriented IT Support Specialist to provide onsite technical support and assist in maintaining the organization’s computer systems, network infrastructure, telecommunications equipment, and mobile technology.

The IT Support Specialist will serve as a primary technical resource for employees, providing timely resolution of hardware, software, networking, email, VoIP telephone, and mobile device issues.

This position requires practical experience with Microsoft Windows environments, Active Directory, Microsoft Exchange Server 2019 / Subscription Edition (SE), Windows Server, office networking, and business telecommunications systems.

The successful candidate must demonstrate strong troubleshooting abilities, excellent communication skills, and the ability to independently manage daily technical support activities while maintaining the security and confidentiality of sensitive healthcare information., 1. Desktop and End-User Technical Support

• Provide onsite and remote technical assistance to employees across company locations.
• Install, configure, maintain, and troubleshoot Windows 11 desktops, laptops, printers, scanners, and peripheral devices.
• Diagnose and resolve operating system, hardware, software, application, and connectivity issues.
• Install, configure, and support Microsoft Office Professional and approved business applications.
• Perform workstation setup, software installation, operating system updates, and hardware replacements.
• Prepare and configure computer equipment for new employees.
• Support employee onboarding and offboarding, including workstation preparation and equipment recovery.
• Provide technical guidance and assistance to employees with varying levels of technical proficiency.
• Escalate complex issues to external vendors or specialized IT service providers when necessary.

1. Active Directory and Microsoft Exchange Administration * Create, modify, disable, and maintain employee accounts within Microsoft Active Directory. * Manage user permissions, security groups, password resets, and organizational unit assignments. * Assist with Group Policy administration and troubleshooting. * Create, configure, and maintain employee email accounts and mailboxes in Microsoft Exchange Server 2019 and Exchange Server Subscription Edition (SE) environments. * Configure and troubleshoot Microsoft Outlook, mailbox access, email connectivity, and synchronization issues. * Administer mailbox permissions, shared mailboxes, distribution groups, and email account settings. * Troubleshoot email delivery problems and coordinate advanced Exchange issues with appropriate technical resources. * Support secure user authentication and account access management. * Maintain accurate records of user account provisioning, modifications, and terminations.

2. Windows Server and Network Infrastructure Support * Provide routine administration and technical support for Windows Server 2019 and newer supported environments. * Assist with server maintenance, operating system updates, monitoring, and troubleshooting. * Support Active Directory Domain Services, DNS, DHCP, file sharing, and network resource access. * Diagnose and resolve LAN, TCP/IP, DNS, DHCP, and Wi-Fi connectivity issues. * Assist with the installation, configuration, and troubleshooting of switches, routers, wireless access points, and network-connected equipment. * Troubleshoot workstation-to-server connectivity and shared network resource issues. * Coordinate network maintenance, equipment replacements, and infrastructure upgrades. * Work with external vendors and technical service providers to resolve advanced network and server issues.

3. Onsite VoIP Telephone System Support * Provide onsite technical support for the organization’s Voice over Internet Protocol (VoIP) telephone system. * Install, configure, deploy, and troubleshoot IP desk phones, conference phones, and related telecommunications equipment. * Create, modify, and maintain employee telephone extensions and phone assignments. * Assist with voicemail configuration, call forwarding, call transfers, and call routing settings. * Troubleshoot telephone connectivity, call quality, dropped calls, registration failures, and other VoIP-related issues. * Support VoIP network connectivity, including Power over Ethernet (PoE) switches, network cabling, and basic voice VLAN troubleshooting. * Assist with the configuration and maintenance of auto-attendants, call queues, and ring groups when supported by the telephone system. * Coordinate with telephone service providers and VoIP vendors to resolve outages and advanced technical problems. * Support telephone installations, relocations, replacements, and system changes associated with employee onboarding or office moves. * Maintain accurate records of telephone extensions, device assignments, and system configurations.

4. Mobile Device and Smartphone Support * Provide technical support for company-issued smartphones, tablets, and other mobile devices. * Configure and troubleshoot iOS and Android devices used by employees. * Set up corporate email accounts, calendars, contacts, and approved business applications on mobile devices. * Troubleshoot mobile email synchronization, Wi-Fi connectivity, cellular connectivity, and application issues. * Assist with device activation, replacement, configuration, and employee assignments. * Configure approved mobile security settings, device passcodes, and access controls. * Support mobile device enrollment and management where applicable. * Coordinate with mobile carriers regarding service activation, device replacements, and connectivity issues. * Assist with secure data removal and device resets when mobile equipment is reassigned or retired. * Maintain accurate mobile device inventory and assignment records.

5. IT Security and Healthcare Information Protection * Follow company information security policies and applicable HIPAA privacy and security requirements. * Protect confidential company information and electronic protected health information (ePHI). * Support user access controls, account security, and secure authentication practices. * Assist with endpoint antivirus protection, security updates, and workstation security configurations. * Identify and report suspected malware infections, unauthorized access, and other security incidents. * Follow established procedures for handling, storing, and disposing of sensitive electronic information. * Support secure equipment retirement, including approved data wiping procedures. * Assist with IT security documentation, internal audits, and compliance activities.

6. IT Asset and Equipment Management * Receive, inventory, configure, deploy, maintain, and retire computer equipment. * Maintain accurate records of desktops, laptops, monitors, printers, mobile devices, VoIP phones, and network equipment. * Track equipment assignments, serial numbers, warranty information, and replacement schedules. * Coordinate warranty repairs, equipment replacements, and vendor support requests. * Perform preventive maintenance and routine hardware inspections. * Assist with computer refresh programs and technology upgrades. * Ensure proper handling and disposal of retired IT equipment in accordance with company policies.

7. IT Operations, Documentation, and Project Support * Document technical incidents, troubleshooting procedures, system configurations, and completed support requests. * Maintain accurate records of user accounts, IT equipment, telephone extensions, and mobile device assignments. * Prioritize technical support requests based on urgency and operational impact. * Assist with office relocations, workstation deployments, network upgrades, and telephone system changes. * Support conference room technology, audiovisual equipment, and other office systems. * Coordinate with management, employees, and external vendors during IT projects. * Recommend improvements to technical support procedures, equipment reliability, and operational efficiency. * Perform additional IT-related responsibilities as assigned.

Education and Professional Experience

• Minimum of 2 years of professional experience in IT support, desktop support, help desk, field services, or a related technical support position; 2-5 years preferred.
• Demonstrated experience supporting Windows 11 desktops and laptops in a business environment.
• Hands-on experience with Microsoft Active Directory account administration and user access management.
• Experience supporting Microsoft Exchange Server 2019 and/or Exchange Server Subscription Edition (SE), including Outlook and mailbox administration.
• Working knowledge of Windows Server 2019 and newer supported server environments.
• Experience troubleshooting basic networking issues, including TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
• Experience supporting VoIP telephone systems, IP desk phones, and telephone extensions.
• Experience configuring and troubleshooting iOS and Android mobile devices.
• Experience supporting Microsoft Office Professional and standard business applications.
• Strong computer hardware troubleshooting, installation, and maintenance skills.
• Ability to work independently, prioritize technical issues, and provide timely support.

Technical Skills

Technology Area

Required Knowledge

Operating Systems

Windows 11, Windows Server 2019 and later supported versions

Directory Services

Active Directory, user accounts, security groups, Group Policy fundamentals

Email Systems

Exchange Server 2019 / Subscription Edition (SE), Microsoft Outlook

Networking

TCP/IP, DNS, DHCP, LAN, Wi-Fi, routers, switches, wireless access points

VoIP Telecommunications

IP phones, extensions, voicemail, call routing, PoE

Mobile Devices

iOS, Android, smartphones, tablets, corporate email configuration

Productivity Software

Microsoft Office Professional

Hardware

Desktop computers, laptops, printers, scanners, peripherals

Security

Endpoint protection, user access controls, data confidentiality, secure disposal

IT Operations

Technical documentation, inventory management, equipment deployment, vendor coordination

Professional Competencies

• Strong analytical and technical troubleshooting skills.
• Excellent verbal and written communication.
• Strong customer service orientation.
• Ability to work independently with minimal supervision.
• Effective time management and organizational skills.
• Ability to manage multiple technical requests and changing priorities.
• Professionalism, discretion, and respect for confidential information.
• Ability to communicate technical concepts clearly to nontechnical employees.
• Willingness to learn new technologies and adapt to evolving organizational needs., * Associate degree or higher in Information Technology, Computer Science, Information Systems, or a related field; equivalent practical experience will be considered.
• CompTIA A+, Network+, or Microsoft-related certifications.
• Previous IT experience in healthcare, home health services, medical offices, or other regulated environments.
• Familiarity with HIPAA-related technical safeguards and healthcare information security practices.
• Experience supporting an onsite or hosted VoIP telephone system.
• Familiarity with SIP, voice VLANs, PoE networking, and VoIP troubleshooting.
• Experience supporting corporate smartphones and mobile device management solutions.
• Familiarity with Windows Server administration, Group Policy, shared folders, and network permissions.
• Experience coordinating with external IT vendors, internet service providers, and telecommunications carriers.

Physical and Work Requirements

• Ability to provide onsite technical support at company offices.
• Ability to install, connect, relocate, and replace computer and telecommunications equipment.
• Ability to perform routine physical tasks associated with workstation installations and hardware maintenance.
• Ability to travel between company locations when required.
• Availability to assist with scheduled maintenance, equipment upgrades, and technical projects when operationally necessary.

Ideal Candidate

The ideal candidate is a reliable, technically proficient, and customer-focused IT professional who can independently support the daily technology needs of PRIME HOME HEALTH SERVICES LLC.

The successful individual will have practical experience supporting Windows workstations, Active Directory, Microsoft Exchange, basic server and network infrastructure, VoIP telephone systems, and mobile devices.

The candidate should demonstrate sound technical judgment, strong organizational skills, attention to detail, and a commitment to maintaining secure and dependable IT services that support the organization’s healthcare operations.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off