Distributed Systems Operator

Operations is responsible for the 1st and 2nd level 24/7 x 365 support of various Distributed computer system environments to include monitoring, incident management and resolution. Duties include batch and systems monitoring, application and server restarts, and engaging additional support teams as needed to resolve incidents. Teams work an AWS (Alternate Work Schedule) consisting of 12-hour day and night shifts.

• Manage incidents via multiple management systems to include ServiceNow, ISM, Maximo, and Remedy.
• Familiarity with batch monitoring systems control-M, Tidal, Netcool, and other monitoring tools dependent on customer requirements.
• Manage applications in Windows and Unix environments.
• Problem determination and resolution skills on multiple platforms and applications.
• Familiarity with Unix command line and HMC GUI.
• Ability to monitor production and daily performance of all platforms.
• Ability to understand and follow documented change management and recovery processes.
• Technical and Operational Documentation.
• Good verbal and written skills.
• Good analytical and troubleshooting skills.
• Ability to pass various background and other screenings as needed to meet customer requirements.

Essential Duties and Responsibilities:

· Minimum of 2 years knowledge of Distributed environment

· Monitor and Manage Windows and UNIX environments and respond to alerts.

· Proficient in ticketing tools: ServiceNow; Maximo; Remedy.

· Be familiar with various monitoring tools in use. Netcool, Bloodhound.

· Familiarity with batch monitoring systems control-M, Tidal, Netcool.

· Proficiency using MS Office products to perform data processing and report generation as needed. I.E, Excel, PowerPoint, … etc.

· Good analytical and troubleshooting skills.

· Possess good leadership skills

Minimum Knowledge, Skills and Abilities Required:

• Languages: JES2, TLS/E, ISPF, JCL (abend resolution), Roscoe, CICS and Jobmaster. Solaris 2.X System Administration. UNIX Shell scripting, UNIX Basic Commands, BMC Control M, CA Unicenter, VMS and HP OpenView.
• Ability to support IBM OS/390 – Z/OS systems.
• Ability to monitor production & daily performance of all platforms.
• ManageNow Ticketing
• OS400 System Software
• System Restoration, Disaster Recovery, and High Availability
• Multi-System Monitoring Software
• CL Programming
• System Security and System Auditing
• Technical and Operational Documentation
• HMC Console, Operations Console
• Client Access and Operations Navigator
• HA/DR Replication Solution using iTera Software Package
• Moderate to difficult computer skills, experience using Excel and Word is required.
• Ability to use email, communicate effectively both verbally and written.
• Ability to follow detailed processes/instructions is required.
• Knowledge of Computer Hardware and Related Services.
• High School diploma or equivalent.