Endpoint Manager Specialist

Endpoint Operations & Support

• Provide Level 2/3 support for endpoint-related incidents and service requests.
• Troubleshoot hardware, software, operating system, and device management issues.
• Manage incidents through their full lifecycle and perform root cause analysis.
• Support user onboarding, offboarding, and device provisioning activities.

Endpoint Management

• Support and maintain Microsoft Intune, Entra ID, and Microsoft 365 services.
• Configure and test device policies, compliance policies, and configuration profiles.
• Monitor endpoint compliance and support remediation activities.
• Assist with device lifecycle management and deployment processes.

Software Packaging & Deployment

• Package, test, and deploy software applications and updates.
• Troubleshoot application deployment issues.
• Support application lifecycle management and software maintenance.

Testing & Continuous Improvement

• Validate new endpoint configurations, policies, and solutions before production rollout.
• Participate in pilot deployments and testing activities.
• Contribute to process improvements, automation, and service optimization initiatives.

Documentation & Knowledge Management

• Create and maintain technical documentation, procedures, and knowledge articles.
• Document recurring issues and standard solutions.
• Support knowledge sharing within the Endpoint Management team.

• 4+ years of experience in Endpoint Management, IT Operations, or advanced IT Support
• Experience with Microsoft Intune and endpoint management solutions
• Knowledge of software packaging and application deployment
• Strong troubleshooting and analytical skills
• Understanding of endpoint security and compliance concepts
• Basic PowerShell knowledge is an advantage
• Strong communication and customer service skills
• Fluent English

Join us in shaping the future of IT security, developing secure and sustainable endpoint architectures, and actively contributing to making our digital workplace resilient and compliant. With us, you’ll have the freedom to contribute big ideas and take initiative. As part of an interdisciplinary and diverse team, you’ll apply your expertise in endpoint management to ambitious projects, help shape standards and roadmaps, and ensure that security and compliance requirements are reliably implemented. We look forward to receiving your application for our office in Cary, NC.