Senior IT Manager

This is a unique opportunity to take ownership of an evolving IT environment, introduce infrastructure that supports growth, and directly influence how employees interact with technology.

Unlike traditional IT management positions, this role combines technical execution, operational strategy, security, and systems engineering. You’ll have the autonomy to make architectural decisions, implement solutions, and create sustainable processes without layers of bureaucracy.

The ideal professional is equally comfortable troubleshooting a complex workstation issue, designing a secure identity management workflow, and developing an automation that eliminates repetitive administrative work.

What You’ll Be Doing

Build the Foundation:

• Establish and continuously improve internal IT operations, developing infrastructure and processes that can scale alongside a growing organization.
• Take ownership of workplace technology across Engineering, Product, Go-to-Market, and Operations teams.
• Design seamless employee onboarding and offboarding experiences, ensuring devices, permissions, and applications are provisioned securely and efficiently.
• Develop practical IT policies, documentation, and operational procedures that balance security with employee productivity.
• Evaluate emerging technologies and introduce solutions that improve the organization’s overall operational efficiency.

Own the Technology Environment:

• Administer and optimize a predominantly Apple-based corporate computing environment, including macOS configurations, endpoint deployment, software distribution, and device lifecycle management.
• Maintain centralized device management through platforms such as Jamf, Kandji, Microsoft Intune, or comparable enterprise solutions.
• Manage Google Workspace, collaboration applications, and cloud-based business systems.
• Oversee identity and access management, including single sign-on, authentication policies, permissions, and employee access lifecycle processes.
• Support networking infrastructure, office connectivity, conference room technology, and everyday workplace systems.
• Troubleshoot technical issues directly while identifying and resolving their underlying causes.

Engineer Security Into Daily Operations:

• Implement and maintain endpoint security standards, device compliance policies, and secure access controls.
• Support security assurance initiatives, including SOC 2 readiness, access reviews, and audit documentation.
• Introduce consistent procedures for asset inventory, software licensing, patch management, and configuration governance.
• Collaborate with internal stakeholders to identify potential security risks and strengthen preventive controls.
• Ensure technology systems remain dependable, appropriately governed, and ready for continued organizational growth.

Automate, Simplify, Improve:

• Identify repetitive IT tasks and replace manual processes with efficient, repeatable workflows.
• Develop integrations and lightweight automation using scripting languages, APIs, and modern administration platforms.
• Streamline device provisioning, employee onboarding, software deployment, and account deactivation.
• Connect HR, identity, endpoint, and SaaS systems to improve operational consistency.
• Measure operational improvements through reduced provisioning times, fewer recurring issues, and more reliable technology services.

What You’ll Bring:

We’re interested in technology professionals who have progressed beyond resolving individual support requests and have developed a broader understanding of the systems that keep modern organizations running., * Administering employee lifecycle platforms such as Rippling.

• Building practical automations using Python, Bash, APIs, or similar technologies.
• Supporting SOC 2 audits, endpoint compliance initiatives, or broader security governance programs.
• Configuring identity systems, authentication policies, and secure application access.
• Managing workplace networking, connectivity, and device security.
• Implementing measurable process improvements that reduce support volume, improve reliability, or accelerate employee productivity.

What Success Looks Like:

Your First 30 Days: Understand the existing technology environment, build relationships across departments, identify operational gaps, and establish priorities for improving employee support and system reliability.

Your First 60 Days: Introduce improvements to endpoint management, identity administration, asset visibility, and employee lifecycle processes. Begin standardizing repeatable workflows and resolving recurring technology challenges.

Your First 90 Days: Deliver measurable improvements in operational efficiency, security readiness, and internal IT automation. Establish a scalable foundation that supports continued organizational growth.

• A bachelor’s degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a closely related technical discipline.
• At least two years of progressively responsible experience across IT operations, systems administration, or corporate technology support.
• Practical experience configuring, managing, and troubleshooting Apple devices within a business environment.
• Working proficiency with cloud productivity suites, endpoint management technologies, and enterprise identity administration.
• Familiarity with Google Workspace, device management platforms, and SSO-based application environments.
• Experience supporting corporate technology operations within North American business environments, including an understanding of regional workplace technology practices.
• The ability to independently investigate technical issues, implement solutions, and maintain systems through their full operational lifecycle.
• Strong communication skills and the confidence to work directly with employees, technical teams, and business leadership.

The Experience That Sets You Apart:

We place particular value on candidates whose careers demonstrate meaningful technical ownership rather than responsibility defined solely by job title.

You may have helped a growing technology company mature its internal operations, introduced the first standardized processes in an evolving IT department, administered a substantial corporate device fleet, or developed automations that made previously manual workflows significantly more efficient.

Experience within high-growth startups, SaaS organizations, or other product-driven environments is especially relevant., * Prefers building sustainable systems over repeatedly addressing the same technical problems.

• Enjoys being directly involved in implementation rather than managing technology exclusively through vendors or external support teams.
• Can move comfortably between employee-facing support, infrastructure administration, and security initiatives.
• Takes initiative, identifies gaps independently, and translates ideas into working solutions.
• Values speed, accountability, technical curiosity, and measurable impact.
• Is motivated by the opportunity to shape a technology function during a pivotal period of company growth.

• Base Salary: $200,000 - $250,000 USD annually.
• Equity: Company equity participation, subject to a four-year vesting schedule with a one-year cliff.
• Relocation: Assistance available for qualified candidates.
• Healthcare: Fully covered medical, dental, and vision insurance.
• Meals: $70 daily meal allowance.
• Wellness: $200 monthly wellness reimbursement.
• Commuting: $300 monthly transportation reimbursement.
• Connectivity: Monthly phone and internet allowances.

Interview Process

• Initial Recruiter Conversation - 15 minutes.
• Technical Troubleshooting Assessment - 30 minutes.
• Hiring Manager Interview - 45 minutes.
• On-Site Final Evaluation - Approximately 2 hours, including practical IT exercises, troubleshooting scenarios, and a cross-functional discussion.

Why Consider This Opportunity?

This is more than an opportunity to manage internal IT. It’s a chance to build a function, influence the employee technology experience, and establish the infrastructure that enables a high-growth technology company to operate securely and efficiently.

If you’re a hands-on technology professional who enjoys solving problems, developing systems, and taking meaningful ownership of your work, we’d welcome the opportunity to connect.

Pay: $200,000.00 - $250,000.00 per year, * Dental insurance

• Employee discount
• Flexible spending account
• Health insurance
• Relocation assistance
• Vision insurance