IT Support Engineer

In this role, you will work with IT colleagues and end users to resolve incidents, maintain system performance, implement routine updates, and help ensure that technology resources remain secure and operational.

Responsibilities

• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Provide technical support for desktops, laptops, printers, and business applications.
• Install, configure, and maintain computer systems and software.
• Troubleshoot basic network issues involving Wi-Fi, VPNs, DNS, and TCP/IP.
• Assist with user accounts, permissions, password resets, and access management.
• Monitor support requests and document troubleshooting steps in a ticketing system.
• Perform routine system updates, patching, and maintenance.
• Support endpoint security tools and follow IT security policies.
• Escalate complex incidents to senior engineers or specialized technical teams.
• Maintain IT asset inventories and technical documentation.

AtoZinIT is seeking a technically skilled and service-oriented IT Support Engineer to provide technical assistance, troubleshoot infrastructure issues, and maintain reliable computer systems and IT services. The ideal candidate will have experience diagnosing hardware and software problems, supporting users, and resolving technical issues across desktop, network, and business application environments., * Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

• Experience in IT support, help desk operations, or technical troubleshooting is preferred.
• Familiarity with Windows operating systems and Microsoft 365.
• Understanding of computer hardware, networking fundamentals, and software installation.
• Knowledge of ticketing systems and remote support tools.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Good written and verbal communication skills.
• Ability to prioritize tasks and provide professional customer service.

Preferred Skills

• Familiarity with Active Directory or Microsoft Entra ID.
• Basic knowledge of Windows Server and Linux environments.
• Experience with remote desktop tools and endpoint management.
• Understanding of backup procedures, cybersecurity fundamentals, and access controls.
• Relevant certifications, such as CompTIA A+ or Network+, are beneficial.

Potential benefits may include medical coverage, retirement savings options, paid time off, and professional development opportunities, subject to the employer’s actual policies and eligibility requirements., * Dental insurance

• Flexible schedule
• Relocation assistance

AtoZinIT is the company name provided for this sample job description. Its exact legal identity, IT service offerings, official website, and current operations in Charlotte, North Carolina, have not been independently verified. Confirm the intended employer’s information before publishing a company-specific overview.