IT Support Specialist

This role involves responding to support requests, diagnosing technical problems, assisting with system configurations, and collaborating with IT professionals to maintain secure and productive work environments., * Respond to technical support requests through phone, email, remote assistance, and ticketing systems.

• Troubleshoot desktop computers, laptops, printers, peripherals, and business applications.
• Assist users with Windows operating systems, Microsoft 365, email, and account access.
• Diagnose network connectivity, Wi-Fi, VPN, and basic hardware issues.
• Set up and configure user accounts, workstations, software, and authorized access permissions.
• Support software installations, updates, system upgrades, and routine maintenance.
• Document technical issues, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex incidents to network administrators, system engineers, or cybersecurity specialists.
• Assist with endpoint protection, patch management, backup checks, and security best practices.
• Provide clear instructions to help users resolve common technical problems.
• Maintain IT inventory records and follow equipment management procedures.
• Contribute to improvements in support workflows, system reliability, and user satisfaction.

ITAdOn IT Solutions is seeking an IT Support Specialist to help maintain reliable technology operations and provide technical assistance to business users. The ideal candidate has a strong troubleshooting mindset, good communication skills, and the ability to resolve common hardware, software, networking, and account access issues., * Experience in IT support, help desk operations, desktop support, or a related technical role.

• Familiarity with Windows operating systems and common business applications.
• Understanding of basic networking, including TCP/IP, DNS, DHCP, and Wi-Fi.
• Knowledge of user account management and access control fundamentals.
• Ability to troubleshoot hardware, software, and connectivity problems.
• Familiarity with remote support tools and IT ticketing systems.
• Strong customer service, communication, and documentation skills.
• Ability to prioritize support requests and manage multiple issues efficiently., * Degree, certification, or technical training in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Familiarity with Microsoft 365 administration, Active Directory, or Microsoft Entra ID.
• Experience supporting business networks, VPN connections, printers, and endpoint devices.
• Understanding of cybersecurity awareness, antivirus tools, and software patching.
• Familiarity with cloud services, device management, and backup solutions.
• CompTIA A+, Network+, or Microsoft certifications are beneficial.

Health insurance, paid time off, retirement benefits, and professional development opportunities should be confirmed with the employer.

Equal Opportunity

Applicants should be evaluated fairly based on relevant skills, experience, and job-related qualifications. Current employment policies and available accommodations should be confirmed with the employer.

Pay: $50,000.00 - $68,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

ITAdOn IT Solutions is an information technology services and consulting provider headquartered in Philadelphia, Pennsylvania. The company helps businesses manage their technology infrastructure through IT support, cloud services, cybersecurity, network management, hardware and software troubleshooting, and IT consulting. Its services include remote help desk support, on-site technical assistance, Microsoft 365 support, and proactive system monitoring.