Administrator - Windows Azure IaaS, Terraform

Job DescriptionAdministrator - Windows Azure IaaS, TerraformNoida, Uttar PradeshJob SummaryThe Azure IaaS Support Administrator plays a vital role in ensuring the seamless operation of cloud infrastructure and services. This position is responsible for independently resolving support tickets, providing on-call assistance, and conducting root cause analyses to enhance customer satisfaction. The roleâs focus on quality and continuous improvement directly contributes to the organizations commitment to excellence in service delivery.Key ResponsibilitiesProvide Technical Support For Azure Iaas And Windows Environments By Resolving Support Tickets Within Agreed Sla, Ensuring Timely And Effective Solutions.Conduct Root Cause Analysis For Escalated Issues, Utilizing Azure Monitoring Tools And Terraform For Infrastructure Management To Identify And Implement Corrective Actions.Maintain And Update Knowledge Bases By Documenting Solutions And Best Practices Related To Azure Iaas And Terraform Configurations, Facilitating Team Knowledge Sharing.Train And Mentor New Analysts On Azure Iaas And Windows Support Procedures, Enhancing Team Competency And Service Quality.Ensure A Positive Customer Experience By Achieving First Call Resolution Rates And Minimizing Case Reopens, Thereby Improving Overall Csat Scores.Skill RequirementsProficiency In Azure Iaas And Windows Administration.Solid Understanding Of Terraform For Infrastructure As Code.Familiarity With Incident Management Tools And Ticketing Systems.Excellent Problem-Solving Skills With A Focus On Customer Satisfaction.Strong Communication Skills For Effective Collaboration And Training.Other RequirementsOptional But Valuable: Microsoft Certified: Azure Administrator Associate.Optional But Valuable: Hashicorp Certified: Terraform AssociateApply nowInformation at a GlanceWhy HCLTech?At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

1. Proficiency In Azure Iaas And Windows Administration.
2. Solid Understanding Of Terraform For Infrastructure As Code.
3. Familiarity With Incident Management Tools And Ticketing Systems.
4. Excellent Problem-Solving Skills With A Focus On Customer Satisfaction.
5. Strong Communication Skills For Effective Collaboration And Training.