Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$74,880

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Desktop Computing Issue Tracking Systems Network Connections Productivity Software Peripherals Computer Equipment Laptops

Job description

• Provide Level 2 technical support for desktops, laptops, mobile devices, applications, peripherals, and other end-user technologies.
• Diagnose, troubleshoot, and resolve escalated hardware, software, operating system, and connectivity issues.
• Install, configure, upgrade, and maintain computer hardware, software, and productivity applications.
• Support hardware deployments, equipment replacements, device refreshes, and equipment moves.
• Document troubleshooting steps, resolutions, and recurring issues in ticketing systems.
• Collaborate with Level 1 support, infrastructure teams, application teams, and external vendors to resolve technical problems.
• Travel to multiple company locations to provide onsite technical support and assist with technology deployments.
• Communicate incident status, resolution progress, and outstanding issues to end users and management.
• Follow IT service management procedures, asset management policies, and established operational standards.
• Maintain a customer-focused approach while managing multiple technical support requests.

Requirements

• Bachelor’s degree with at least 5 years of relevant experience, or a master’s degree with at least 3 years of relevant experience.
• Equivalent relevant work experience may be considered in place of a degree.
• Experience providing Level 2 desktop support or end-user IT support.
• Strong troubleshooting skills involving computer hardware, software, operating systems, peripherals, and network connectivity.
• Experience handling escalated technical incidents and service requests.
• Strong communication, documentation, customer service, and problem-solving skills.
• Ability to work independently and collaborate with technical teams.
• Willingness to travel between company locations as required.
• Ability to work onsite in Union, NJ, Monday through Friday., * How many years of experience do you have providing Level 2 desktop or IT support?
• Do you have experience troubleshooting desktops, laptops, operating systems, applications, and network connectivity?
• Do you have experience handling escalated IT incidents and service requests?
• Are you willing to travel to multiple company locations for onsite technical support?
• What is the best email id & Contact Number ?

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.indeed.com

Prepare application

• Draft this with your agent
• Open in Claude
• Open in ChatGPT
• Copy prompt