Virtual Chief Information Officer (vCIO)

As vCIO you will provide executive level guidance for Information Technology (IT) and act as an extension of the client’s organization. You will be responsible for developing, managing, and supporting the client’s long-term IT Vision and Strategies. The vCIO works closely with Account Managers, Solution Architects and IT Advisors at Ntiva and advises the client on technology, infrastructure, management, security and productivity as they relate to their information technology capabilities.

Location and Work Expectations

• This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).
• Monday - Friday, 8am - 5pm EST/CST

What you will be doing

• Serve as the client’s trusted strategic technology advisor providing strategic technical leadership and consulting to the client’s departments and staff
• Understand and learn the client’s industry and business to provide valuable insights around operational process improvements
• Develop, manage and support the company’s strategic IT vision, initiatives, polices, assets, training, dashboard/metrics, and more.
• Develop and manage a three-to-five-year strategic technology roadmap to align technology solutions with business goals and objectives
• Responsible for preparing and presenting a comprehensive IT Budget
• Establish and manage IT vendor relationships
• Meet regularly with stakeholders to ensure satisfaction with current work and plan for future growth
• Manage client-wide IT communication and presentations
• Complete various short-term client projects based off of vCIO recommendation
• Participate with and Support Account Managers and Solution Architects on strategic guidance to better serve their assigned clients, Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

• 7+ Years of experience in successfully designing, implementing and IT Consulting
• Proficiency in establishing IT services framework and IT security policies
• Project management skills
• Budget management skills
• Aptitude for customer engagement analysis
• Ability to establish partnerships with service providers and vendors
• Experience in due diligence when assessing a company’s IT environment
• Ability to monitor and understand technology trends and tap the knowledge of technology experts
• Strong writing and organized documentation/reporting skills
• Ability to deal with various different personalities and to build strong relationships with client executives, department leads, and team members
• Attention to detail
• Desire to do what is right and best for the client
• This role involves extended periods of sitting or standing and regular use of computers and office equipment

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

• A Bachelor’s degree or Master’s degree, preferably related to Information Technology
• Microsoft Azure, M365, Certifications (or equivalent), preferred
• Experience in an MSP Environment
• Experience in ConnectWise
• Highly skilled in working autonomously as well in cross-functional environments
• Other skills and expertise that can be useful include the following, * Innovative: Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

o legal expertise o corporate finance o data management o compliance o security

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $100,000 and $110,000 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!