Manager Systems Software

• Lead the implementation, operation, and support of infrastructure services, including servers, networks, telephony devices, and related applications
• Oversee second-tier support for technology systems across the organization
• Recommend and drive improvements to systems support processes
• Monitor and analyze system performance and take action to resolve deficiencies
• Direct staff during testing, monitoring, and installation of new systems and major releases
• Supervise direct reports, including planning, work assignments, coaching, and performance evaluations
• Make recommendations on staffing, hiring, promotions, and compensation adjustments
• Manage designated IT vendor relationships and build strong partnerships with internal departments
• Provide consultative support to the Director of IT Services and deliver weekly project status updates

• Bachelor’s degree in Computer Science or Information Systems, or an equivalent combination of education and relevant experience
• 6+ years supporting enterprise-class technology systems
• 6+ years of experience with Microsoft operating systems
• 6+ years implementing and supporting business technology systems
• 3+ years of supervisory experience
• Hands-on experience supporting technology systems across multiple hardware and software environments
• Experience setting up, configuring, and supporting ERP, CRM, and HRIS platforms
• Experience setting up and configuring applications using Internet Information Services (IIS) in a Windows Server environment
• Strong knowledge of internet, mobile device, PC, and network technologies
• Ability to manage end-user expectations, priorities, and deadlines

Systems Software Manager Preferred Qualifications:

• Understanding of relational database (RDBMS) concepts

• Pay Rate: Starting at $70/hour (W2) (negotiable based on experience)
• MUST be able to work: M-F 9am to 5pm EST
• Duration: Initial 3-month contract, with the intent to extend to 12 months
• Assessment: Candidates may be asked to complete a skills assignment as part of the selection process