Senior Site Reliability Engineer Lead

The SRE Engineer is responsible for the day-to-day reliability, availability, observability, and operational support of business applications and platforms. The role focuses on maintaining and operating production services, improving reliability through SLI/SLO practices, leveraging Splunk-based observability solutions, driving automation, and continuously improving operational performance and service quality., * Maintain and operate production applications and platforms to ensure high availability, reliability, performance, and operational stability.

• Configure, maintain, and optimize observability, monitoring, logging, alerting, and service health solutions using Splunk Enterprise, Splunk ITSI, and Splunk Observability Cloud.
• Develop and maintain dashboards, alerts, reports, service health views, and KPI monitoring solutions.
• Perform Incident Management, troubleshooting, Root Cause Analysis (RCA), blameless postmortems, and service restoration activities.
• Implement and support SLI, SLO, Error Budget tracking, service health monitoring, reliability reporting, and continuous improvement initiatives.
• Improve alert quality by reducing noise, eliminating false positives, and optimizing monitoring coverage.
• Support AIOps capabilities such as event correlation, anomaly detection, alert enrichment, and operational analytics.
• Automate operational tasks, monitoring, reporting, and remediation activities using scripting and automation tools.
• Collaborate with application, cloud, infrastructure, and operations teams to improve reliability, performance, and operational efficiency.
• Maintain runbooks, SOPs, knowledge articles, and operational documentation.
• Participate in reliability reviews, blameless postmortems, Agile ceremonies, and continuous service improvement initiatives.
• Support production releases, platform upgrades, maintenance activities, and operational readiness reviews.”

Reliability Engineering, Reliability Engineering, Business Solutions, Operational Improvement, Continuous Improvement, Operational Support, Automation, Splunk, Software Administration, Performance Management, “Must Have Skills:

• 6+ years of experience in Production Operations, SRE, Observability, Application Support, or Operations Engineering roles.
• Experience with observability, logging, alert management, alert correlation, and alert quality improvement practices using Splunk ITSI, Splunk Observability Cloud & Splunk Enterprise logging.
• Experience implementing and supporting SLI, SLO, Error Budget tracking, service health monitoring, reliability reporting, and continuous improvement initiatives.
• Experience with Incident Management, Problem Management, Troubleshooting, Change Management, Root Cause Analysis (RCA), and Blameless Postmortem practices.
• Experience supporting business applications running on VM and container platforms.
• Experience with cloud platforms such as Azure, AWS, and GCP.
• Experience with automation technologies to reduce the operational toil (Ansible, Python, RPA and other automation platforms)
• Experience with ITSM processes and tools such as ServiceNow.
• Strong analytical, troubleshooting, communication, and collaboration skills.”

Other Requirements

“Good to Have Skills:

• Knowledge of DevOps practices, CI/CD pipelines, GitOps, and release automation.
• Experience supporting Java, .NET, SAP, Salesforce, SaaS/COTS, or other enterprise applications.
• Experience with Reliability Engineering practices including Resilience Testing and Chaos Engineering.
• Exposure to OpenTelemetry and modern observability frameworks.
• Exposure to Agentic AI, AI-driven Operations, and AI-assisted observability solutions
• Splunk, SRE, Cloud, or Observability-related certifications.”

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.