IT Specialist

Longterm Technology Services (LTS) is seeking an IT Specialist with a strong computer engineering and systems background to support, maintain, and improve technology environments used by our internal teams and customers. This hands-on role combines IT operations with technical problem solving across computer systems, infrastructure, networking, cloud services, identity, and enterprise applications.

The successful candidate will be comfortable working across hardware and software layers, diagnosing complex technical issues, deploying solutions, and improving system reliability through automation and continuous improvement.

This role may be a strong fit for someone who enjoys:

• Understanding how hardware, software, networks, and applications work together as a system.
• Diagnosing complex technical problems and identifying their root causes.
• Working across engineering, IT, business, and customer environments.
• Learning new technologies and finding practical ways to improve, integrate, and automate systems., * Troubleshoot and resolve technical issues across computer systems, operating systems, enterprise applications, identity services, networks, and system integrations.
• Deploy, configure, maintain, and support software, devices, servers, and infrastructure in internal and customer environments.
• Administer Microsoft-based technology environments, including Microsoft 365, Entra ID, endpoint management, and related cloud services.
• Configure and troubleshoot networks and secure connectivity, including TCP/IP, DNS, routing, VPNs, and remote-access technologies.
• Perform system monitoring, maintenance, backups, updates, upgrades, and migrations to support secure and reliable operations.
• Investigate system failures and performance issues using structured troubleshooting and root-cause analysis.
• Develop scripts and automation using PowerShell, Power Automate, or similar technologies to improve efficiency and system reliability.
• Collaborate with engineering, support, project, and business teams while developing clear technical documentation for systems, configurations, and support procedures.

• Bachelor’s degree in computer engineering or a closely related technical discipline, or an equivalent combination of education and directly relevant experience.
• degree in computer engineering or a closely related technical discipline, or an equivalent combination of education and directly relevant experience.
• Strong understanding of computer systems and the interaction between hardware, operating systems, software, networks, and cloud services.
• Demonstrated ability to troubleshoot complex technical issues and perform structured root-cause analysis.
• Working knowledge of networking fundamentals, Windows environments, and Microsoft cloud or identity technologies.
• Experience with scripting or automation using PowerShell or another relevant scripting language.
• Strong communication and technical documentation skills, with the ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications

• Hands-on experience with Microsoft Intune, Windows Autopilot, Active Directory, Microsoft Entra ID, directory synchronization, or single sign-on technologies.
• Experience supporting Windows Server, Microsoft IIS, Apache Tomcat, VPN technologies, or public cloud platforms such as Microsoft Azure or AWS.
• Familiarity with relational databases, SQL, APIs, application integrations, or systems integration.
• Experience supporting technically complex environments such as engineering, manufacturing, product development, or enterprise business applications., * Are you legally authorized to work in the United States?
• Will you now or in the future require employment visa sponsorship?
• Are you comfortable working in an on-site setting for this position?
• If successful in getting the position, do you live within a reliable and comfortable commute to Troy, MI or plan on relocating prior to starting the position?

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance