Complex IT Support Specialist I

The COMPLEX IT SUPPORT SPECIALIST I provides frontline technical support to end-users across the organization. This role focuses on hardware troubleshooting, basic software support, and assisting with network-related issues. The ideal candidate is dependable, customer-service oriented, and eager to build and fortify their IT skillset in a hands-on environment., * Provide support to end-users for hardware, software, and basic network issues.

• Respond to and resolve service requests via phone, email, and in-person support.
• Diagnose and troubleshoot common IT issues, including hardware malfunctions, software errors, and connectivity problems.
• Perform hardware setups, upgrades, replacements, and general maintenance.
• Document troubleshooting steps and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff when appropriate.
• Maintain organization of equipment, workspaces, and adherence to IT processes.

Assist with project-based tasks and general IT team initiatives.

• Minimum 1 to 2 years of experience in IT support, help desk, or similar technical role.
• Good understanding of IT systems, hardware components, and software troubleshooting practices.
• Knowledgeable in Windows and macOS operating systems
• Familiarity with common productivity software, including Microsoft Office.
• Basic understanding of networking concepts and troubleshooting.
• Strong communication skills and a customer-first mindset.
• Ability to work independently during evening and weekend hours.

PREFERRED (Not Required) competencies & qualifications)

• Certifications such as CompTIA A+, Network+, or other relevant IT certifications.
• Experience with IT Help Desk ticketing systems.

Knowledge of mobile device support (Android/iOS).