IT Field Service Help Desk Technician

As an IT Field Service Help Desk Technician, you’ll deliver responsive technical support to users on site and remotely. You’ll diagnose and resolve issues involving computers, software, networks, mobile devices, and operating systems, while keeping support requests organized and users informed. Your impact: By resolving technology issues promptly and documenting solutions clearly, you help employees stay connected and productive., * Respond to help desk requests, manage customer support tickets in help desk systems, and provide clear customer service throughout each interaction.

• Troubleshoot and support computer hardware, Windows and macOS devices, Microsoft Office, applications, and mobile devices; escalate complex issues as needed.
• Diagnose network connectivity problems involving LAN (local area network), TCP/IP (Transmission Control Protocol/Internet Protocol), DNS (Domain Name System), VPN (virtual private network), firewalls, and Meraki equipment.
• Support Active Directory management, Microsoft Windows Server, Linux, GPO (Group Policy Object), SCCM (System Center Configuration Manager), and IT infrastructure.
• Maintain computer management records and use BMC Remedy, ServiceNow, or Jira to track work and communicate status.

• Required: IT support, desktop support, Windows support, technical support, equipment, software, hardware, and network troubleshooting; strong customer support and communication skills.
• Working knowledge of computer networking, network administration, operating systems, TCP/IP, LAN, DNS, VPN, and firewall concepts.
• Familiarity with Active Directory, Windows, Microsoft Windows Server, macOS, Linux, GPO, SCCM, Meraki, and help desk systems.
• Comfortable with Microsoft Office, computer hardware, and ticket management; bring sound analysis skills and a practical, service-focused approach.