IT Field Service Help Desk Technician

• Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues both remotely and onsite.
• Manage help desk tickets efficiently using help desk systems, ensuring prompt resolution and clear documentation of all incidents.
• Support computer networking components including LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), firewalls, and TCP troubleshooting to maintain secure and reliable connectivity.
• Assist with Active Directory management tasks such as user account creation, password resets, group policy objects (GPO) configuration, and permissions management.
• Troubleshoot computer hardware components including desktops, laptops, mobile devices, printers, and peripherals to minimize downtime.
• Support Windows operating systems (including Windows Server editions) by performing software updates, configurations, and troubleshooting.
• Collaborate with team members to analyze system issues, implement solutions for network or hardware failures, and optimize IT infrastructure performance.
• Communicate clearly with users to provide exceptional customer service while explaining technical issues in understandable terms.

• Proven experience in technical support roles with a strong understanding of help desk systems and customer service principles.
• Solid knowledge of Microsoft 365 applications and desktop support procedures.
• Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPN configuration, firewalls, and network troubleshooting tools.
• Familiarity with Active Directory management including user accounts, GPOs, and permissions.
• Ability to troubleshoot hardware issues related to computer hardware components and peripherals effectively.
• Experience supporting Windows operating systems (including Windows Server)
• Strong analysis skills with the ability to diagnose complex technical problems quickly and accurately.
• Excellent communication skills to interact professionally with users at all levels of technical proficiency.
• Knowledge of IT infrastructure components such as routers, switches, DNS servers, DHCP services, and VPNs is highly desirable.
• Ability to work independently in the field while maintaining a high standard of customer support excellence.

Join us in delivering IT solutions that keep our operations running smoothly! Your expertise will make a real difference in empowering users through reliable technology support while advancing your career in a fast-paced environment dedicated to excellence.

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance