Learning Management System Administrator

• The Online Learning Temp supports the management of digital learning experiences that build skills, support technical development, and deliver just-in-time resources within our online learning systems.
• As the primary business owner for the learning management system (LMS), the Online Learning team is responsible for front-end administration and overall learner experience of the learning platform for the BU community-uploading and publishing courses, curating content, and creating user resources and documentation to support system knowledge and adoption.
• This role will support the migration and implementation of BU’s newly coming LMS (Cornerstone Galaxy), supporting project management and coordination, creation of user resources, content and session uploading and roster management, and general system inquiries.
• By ensuring the online learning ecosystem is user-centered, accessible, and scalable, this role helps to ensure learning is available where and when employees need it, and helps drive measurable improvements in performance, career development, and institutional impact.

Essential Functions

Supports Learning Experience of LMS 40%

• Create, maintain and update user-facing documentation, how-to guides, and help resources to support system implementation, migration, change management, and learning

Instructional Support, QA, & Course Repository Maintenance 30%

• Conduct Quality Assurance (QA) checks to ensure accessibility, technical performance, and functionality of online courses

LMS System Integration & Migration 20%

• Support coordination and time and task planning for migration to new LMS

Assist on Help Desk tickets for Tier 2 support 10%

• Support simple system troubleshooting

Hybrid role (OD&L team in-office Tuesdays)

Required Education

• B.A./B. S Degree

• Min. 2-3 years of experience in administering an LMS and managing online learning programs (Cornerstone preferred)
• Experience with using MS Tools, Word, Excel, PPT, Teams, SharePoint
• Experience working in a large complex organization with multiple stakeholders

Preferred Experience

• Experience in an institution of higher education is preferred, not required.

Skills, Knowledge, and Abilities

• Learning Management Systems (Cornerstone platform preferred)
• Human-centered design principles
• Adult learning theory
• Project management
• Attention to detail
• Ability to make informed decisions and have a solutions mindset
• Excellent customer experience and service delivery
• Clear, effective verbal and written communication skills
• Ability and willingness to learn