Learning Management System Administrator

• Administer and maintain the LMS platform to ensure system stability, accurate data integration, and timely processing of training completions.
• Configure and maintain learning assignments, curricula, certifications, and learning paths.
• Manage user roles, permissions, and system access across departments.
• Troubleshoot and resolve escalated LMS issues, including discrepancies in transcripts, pre-certification validations, or missing completions.
• Schedule and coordinate training sessions based on forecasted demand and emergent requests.
• Oversee new-hire training scheduling and track completions throughout the LMS and related systems.
• Maintain weekly training schedules and process completions from classroom rosters, including manual entries for competencies when required.
• Validate training data accuracy across multiple systems (Cornerstone, SRT, ATICTS), ensuring alignment and audit-ready documentation.
• Monitor mandatory training records, prepare reports, and support internal/external audit activities.
• Collaborate with Compliance, HR, Legal, and Operations teams to meet regulatory requirements.
• Investigate and resolve training discrepancies or data issues, applying QA checks to ensure accuracy.
• Coordinate instructor-led training logistics, including instructor scheduling, room reservations, conflict prevention, and utilization management.
• Coordinate and dispatch training-related communications via Outlook, Teams, and other channels.
• Assign certifications as part of completion process when applicable.
• Manage large scheduling projects including coordinating completions and documentation for multiple facility locations.

User Support & Issue Resolution

• Provide responsive support to LMS users, including employees, managers, and instructors, via Outlook, Teams, phone, and in-person interactions.
• Troubleshoot issues related to system access, enrollments, and course completions.
• Resolve technical support and collaborate with technical partners when escalations are required.

Process Improvement

• Lead LMS process-improvement initiatives.
• Develop, update, and maintain standard operating procedures (SOPs), & MDD’s.
• Identify opportunities to streamline workflows and support system enhancements, partnering with internal teams to implement changes.
• Exercise sound judgment and work independently within established guidelines.

• Bachelor’s Degree in Human Resources Management or related field.
• 3-4 years of experience in LMS administration and training operations within a manufacturing or similarly structured environment.
• Hands-on experience with Cornerstone On Demand, ATICTS, and SRT, including managing data validation and training workflows.
• Experience with MS Outlook and cross-platform communication (Teams, email, in-person).
• Intermediate Excel proficiency, including VLOOKUP, MATCH, Pivot Tables, data validation, and template creation for real-time scheduling and reporting., * 3-4 years of experience coordinating training programs in highly regulated or compliance-driven environments.
• Previous experience with Electric Boat business systems, including Cornerstone, ATICTS, and SRT.
• Demonstrated administrative experience in Cornerstone and Skills Reporter Tool.
• Intermediate to advanced Excel capability (dashboards, enhanced reporting, visualization tools, macros/VBA preferred).
• Experience with HRIS platforms
• Project management experience.

Skills:

• Excellent customer service and client support skills
• Aptitude to learn software, operating systems, and applications
• Able to multi-task in a complex, dynamic environment
• Strong organizational skills and ability to quickly prioritize