Care Access Representative (Bi-lingual English/Spanish)

• Assists in the management of the Registered Dietitian and Behavioral Health providers’ schedules to optimize access, continuity of care and productivity
• Schedule and reschedule patients
• Confirms appointments with patients via phone or text
• Assesses barriers to appointment attendance and assists patients with addressing identified barriers
• Respond to patient inquiries daily
• Conduct Social Care Network screenings and connect patients with identified needs to follow-up navigation
• Outreaches and schedules participants for participation in educational programs (e.g. group nutrition education programs)
• Manages documents and telephone encounters
• Provides excellent customer service
• Attends team and/or staff meetings as assigned
• Perform additional duties as assigned

• EDUCATION: High school diploma or GED required
• Bilingual Spanish and English fluency required
• Proficient computer use, including Microsoft 365 applications
• Able to understand and follow detailed instructions
• Highly organized and self-directed, able to multi-task
• Strong interpersonal skills including excellent active listening and clear oral and written communication skills
• Strong customer service, patient-centered orientation
• Passionate about providing high quality care to low-income, under-served individuals and those lacking access to health care
• Engaging, warm and caring personality, empathetic and driven to assist patients
• Able to function effectively as a member of an interdisciplinary team and committed to collaborative team-based care
• Culturally competent/sensitive (racial, ethnic, linguistic, LGBTQ+, physical ability, etc.) and committed to inclusive, multi-cultural programming
• Flexible and solutions driven
• Comfortable working in a fast-paced, high accountability environment with different types of providers
• Effective in problem solving and exhibits excellent judgment and the ability to prioritize
• Experience providing health education and/or care/support in a medical or behavioral health setting preferred
• Maintains a safe environment of care for patients and staff, * Customer Service: 2 years (Preferred)

Language:

• Spanish (Required)

There are many fantastic benefits to a career at Open Door Care Network. In addition to working to affect positive change in the health and lives of thousands of residents in Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on measurable goals and organizational success.

If you want to make a difference in the lives of thousands of patients and the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please upload your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.

Open Door is an Equal Opportunity Employer

Job Type: Full-time

Pay: $20.00 - $24.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Can you read, write, speak and understand Spanish fluently?