IT & AI Systems Specialist (#1077)

You will keep core internal systems reliable while driving AI-first automation across CX, ops, and marketing. You’ll partner broadly across the organization and report to the EVP of Clinical Integrations & Customer Outcomes, building and governing tools that reduce manual work and surface measurable impact. This is a hands-on role where you prototype, ship, and maintain solutions.

Here’s How You’ll Make an Impact on the Team

• Own device provisioning, onboarding, and offboarding for all staff; be the first call when something breaks and document fixes
• Administer Google Workspace, Slack, Shopify staff access, and the company SaaS stack
• Manage office network infrastructure (UniFi), conference room AV, and access systems
• Enforce security fundamentals: MFA, passkey management, access reviews, endpoint hygiene, and least-privilege access
• Identify repetitive workflows across CX, fulfillment, finance, and marketing and automate them with AI agents and integrations
• Build and maintain AI agents using Anthropic and OpenAI APIs and agent frameworks; own prompt design, evaluations, and guardrails
• Integrate systems (Shopify, Klaviyo, Stay.ai, HubSpot, Gorgias) and automation platforms (Zapier / Shopify Flow)
• Measure and report outcomes monthly (hours saved, tickets deflected, errors reduced)
• Coach and pair with non-technical teammates as they stand up AI tools; run lightweight review and governance processes
• Maintain a registry of internal tools and agents (owner, purpose, data access, review status) and kill or remediate tools that drift out of compliance
• Build internal dashboards, calculators, and micro-apps using AI-assisted development tools and maintain what you build

• 3+ years in IT support, systems administration, or IT operations
• Hands-on experience building and deploying at least one AI agent or LLM-powered workflow in a real business setting (you will demo it in the interview)
• Working proficiency with AI-assisted coding tools and ability to prototype and ship solutions quickly
• Comfort with APIs, webhooks, and automation platforms (Zapier, Make, n8n, or Shopify Flow)
• Google Workspace administration experience
• Working knowledge of security fundamentals: least-privilege access, secrets management, data classification, and vendor security review
• Strong written communication and the ability to teach and enable non-technical teammates
• Good judgment on risk and a bias toward action

Here’s What Else Might Help You Out

• Shopify ecosystem experience (apps, Flow, staff permissions, subscriptions)
• Helpdesk platform administration (Gorgias, Zendesk, Intercom, or Gladly)
• Basic scripting (Python or JavaScript)
• UniFi or comparable network administration
• Experience at a DTC or e-commerce company
• Klaviyo or HubSpot administration